I really enjoyed the friendliness and accommodation from the staff. The breakfast was good - a lot more "Western" options would have been good. The description of the beach available was off. I was expecting a proper beach where we could lounge and have kids play in the sand. This was not the case.

The beach situation. It is described a a beach resort but there is no proper beach available.

The facilities in water sports are quite nice. Staffs are friendly too.

The view in G building is so so - I can see the two buildings in the front and they are ugly. Only a portion of view in my right is sea. The rooms are a bit old. Probably because my booking is the basic/standard. Many services are still accepting cash or with extra 12% charge if you use Credit Cards.

Breakfast was great. Excellent food choices. The only recommendation on food is to include fresh ripe mango fruit on the menu! The pools are awesome as well as the equipment. Snorkling grounds are fantastic! Great to have free lifevest and snorkling equipment are available for rental.

Some of the facilities needs upgrade includiing the basketball court - full court would be better. The cement is not even and the basketball is worn out. The ping pong rockets are also worn out. Can't enjoy playing ping pong because of the rockets. The gym has a very strick policy of only kids over 16 years old are allowed. Consider lowering the age limit as my kids 9 and 11 years old are going to the gym here in the states (like most kids) are wanted to continue their exercise routine while on vacation. The restaurants also need some improvement. We tried all of them and we did not enjoy the food. At the Chinese restaurant, water was dripping out of the aircon exhaust in the ceiling and was falling into our food!!!

-Several pool areas for both adults and kids. -Beach was clean with white sand. We were able to see marine life thriving as we were swimming. -Breakfast buffet had variety of cuisine and cooked deliciously. -Several activities to do and or see ie aqua aerobics, banana boat, fire dance

-Location of the resort is not ideal due to traffic, narrow roads including chaotic mini shops outside the hotel. -Beach or pool towels always ran out despite several attempts to secure one. -Some parts of the resort looked outdated already and needs renovation i.e. kiddie pool floor paint have come off

Best place for kids

A little old facilities, but being kept clean.

Good for families with kids, many pools with slides and amenities. Activities zone with billiards, table tennis, and darts. Our rooms were upgraded for free. Smooth check-in and check-out Friendly staff with smiles and greetings at all times Overall, we had fun, and we will definitely be back in the future

Some rooms were missing towels, but they were provided when we asked for it. Its a bit of a walk between the main entrance and the rooms & ameneties Cocktails at the bars and restaurants need an upgrade. Or hiring a mixologist to master making them.

Really enjoyed the facilities! The water slides and multiple pools were excellent! The staff were always so lovely and accomodating. The rooms were cleaned daily and linen was always replacement. The gym set up was fantastic and had a great amount of equipment. Special mention to the staff who worked in the evenings at the Galo Bar - great cocktails and great customer service.

Nothing to fault!

Nice atmosphere, variety of restaurants and the helpful staff.

Upon arriving, I took a shower, the shower/bathtub design is very poor. In adequate seals and drainage caused the entire restroom floor to become flooded. Apparently this is the current design in most of the rooms. Please look at other hotels and redesign your showers. I was placed in another room with separate bathtub and shower but had to pay for the “upgrade”.

The staff, service and friendliness.

Maintenance problems, balcony screen doors that fell off the ledge when I tried to slide it open and I had to grab and reinstall the screen door myself. Luckily this screen door did not fall on my family members. There was a door metal plate (next to the bolt) that was improperly placed and whose sharp edge was protruding which nearly cut my wife's finger. The metal was being held by regular plastic tape! Evidently your staff did a bad job of placing the metal plate In room 806, the second entry key card did not work half of the time. I had to call front desk multiple times for help. This problem went on until we checked out. I didn't know how to operate your 2 TV remotes and I could not find the instructions for the remotes. I had to call help desk for help.

We had a pleasant experience at J-Park resort! The staff were all incredibly friendly, especially the staff on level 12 at the bar and restaurant. The resort facilities were great and all the restaurants were exceptional. Very grateful for our stay at J-Park resort.

Beds being reserved for the entire day was a little disappointing - but more seating/beds could resolve this.