The beds

The room is not well lit. Feels like its always night time. Even if we opened our windows, the building’s wall were blocking the sunlight also

The hotel was very cheap overall. The room was very large and in good condition. It had a toothbrush, soap, shower gel, conditioner and body wash. No razor. The location is great for a taxi around Makati, BGC, Pasay, Quezon and more. It is only a short drive to the airport. Just ask them to book a grab for which you pay cash. Taxies will try to con you if they are dodgy, no one uses the meter so get a grab. One guy gave me a price and didn't know where my hotel was. I had to look it up for him as he couldn't use his phone. He then asked for another 200. I paid my agreed fee + my tip. Don't let the taxi drivers con you. Get a SIM card and register. If you plan to stay a long time, get the grab on your phone.

The corridor has a musty smell. This is usually from damp. The rainy season I guess. The carpets and damp smell need to be sorted out for a branded hotel. The smell is in the lift as well. Luckily, the rooms are devoid of it. When I left I was asked to pay for a sheet on the bed because I got some chocolate on it. I refused and recorded them as the housekeeping stated this, a man. I found this the worst part of the stay as it took the Ramada name and dipped it into the dirt. I know scams are around the Philippines but I don't expect it in the Ramada hotel.

The staff was amazing. Everyone went out of their way to accommodate my requests. Chef John and Chef Gerald cooked my tasty meals to perfection. Housekeeping staffers happily fulfilled my needs. Manuel patiently waited and delivered my laundry sooner than promised. Both Jory and Nelson were my local encyclopedia, knowing where to go and who to contact. The security guard Marvin made me feel safe, secured, and privileged. He was always attentive, alert and smiling. Front desk staffer Jewel was always pleasant, smiling, and happy to address my concerns. And Sheryl, either at the desk or immediately taking my calls from the room, was always gracious, knowledgeable, and accommodating. The friendly hotel staff of this 3 star hotel made me feel like I was in a 5 star hotel.

I wish my room had a fridge and the room safe was not securely bolted to the ground.

The room was quite big and the bed very comfortable. The Hotel is located in a very quite neighbourhood and therefore we had a good rest at night. Rooftop is super nice and we where able to order food straight into our room. (altough a bit on the pricey side) We used the gym twice - not the biggest but has all you need for an intense workout. Breakfast was quite diverse and we got plenty even last minute. As always in the Philippines, the staff was super nice and helpful.

Only downside is the internet. We stayed a whole week and the Internet was basically not working the whole time. Well, it works in theory but its incredibly slow. When there are a lot of guests in the Hotel (morning and evening) its not working at all and disconnects all the time. Therefore i was not able to work which was the reason we decided not to extend our stay. Bring your own sim card if you plan to watch a movie. I highly urge to Hotel to improve their Wifi since its not meeting todays standard at all.

The room was cleaned daily and the view was really good as well - I lived on the 7th floor and noise from the outside was not disturbing. Breakfast was great, they had a separate station for eggs and the selection was solid, but it might not be that every day you'll find something you like. The staff was super friendly and they're ready to answer any of your questions and help you with anything you might need.

When I arrived the remote for the TV had empty batteries I thought but in reality it was the TV that didn't work as expected - which I was OK with as WiFi was good, but if you're a TV watching person you'll need to pay attention to that. AC in my room was working, however again its remote was a bit older so not all the digits were visible so I wasn't sure for the whole stay what the settings were for my AC. I felt the water pressure in the upper level rooms might not be as hard, so showering wasn't the best experience, in case you want to have long, hot showers.

The entire staff were amazing and demonstrated excellent customer service. Always happy, friendly, and eager to accommodate my needs. The breakfast had a great selection of foods and the breakfast attendants worked hard and gave great service. It really was the staff that made my stay a great experience.

There wasn't much to do in the neighborhood to walk to. I had to travel by car to areas with restaurants and activities. However, it was a short ride to these areas.

This is our 2nd time in Ramada by Wyndham Makati. We chose to come back because the room is spacious, breakfast is good with Filipino dishes, bed is comfortable and it is one of the best price hotel near the Ayala Avenue and Malls. Food is sumptuous. Location is not noisy and you will be able to relax.

Location requires a cab going to Ayala Avenue and Malls. Sometimes, staffs are nowhere and not available to attend during breakfast where food needs to refill. There is limited parking in basement.

The location of Ramada Encore Manila is perfect for a quick stay, especially if you're just passing through or need easy access to the airport or nearby attractions. The staff were incredibly friendly and helpful, making our short stay feel welcoming and smooth. Since we were only there for one night, it was a convenient and comfortable spot to rest before continuing our journey **Note there is a charge of deposit of 2000 Philippines Peso which is refunded during the checkout**

Breakfast good Bathroom good Helpful service

Elevator needs more helpful signs and sometimes didn't function for us

I had my flight at early morning, however they did serve the breakfast too late at 6:45 instead 6:30