The gentleman checking us into our room was so kind, friendly, and informative. I enjoy meeting people who are happy in life and this man passed his happiness on to me! I like that there was a good fan in the room.

I forgot a personal item and emailed them about it but I haven't received a response. The item isn't important but as I'll be returning at the end of my multi country trip I hoped to stop by and pick it up if it wasn't thrown out (it was my reusable water bottle).

The location was amazing! Very close to the park that surrounds the city. Also close to restaurants, churches, coffee shops, the post office and the bus/trolley system. Would definitely stay there again. The room was basic, very clean, and safe for travelers that are not familiar with Poland. The manager was very friendly; he let us in and saw us out when we left. He was friendly and informative.

The only thing that could be better... larger pillows would be nice, but everything else was perfect.

Spotless, great big comfortable bed, shower was very powerful and hot which was great after long days outside. Very welcoming hosts too who was very informative. Apartment is in a great location and for my first solo holiday I was really glad I stayed where I did.

Maybe an email with instructions on how to enter the apartment when you arrive would be good. The gentleman working in the shop downstairs was very helpful though.

The room was better than i expected, spacious, warm and cosy. The hotel is just off the main square, so great location to get around the city. Mohammed wad great, he supported us to make local calls to troubleshoot with our taxis and excursions. He gave tips on the local sites and how to get there. He allowed us to atay in the room 2 hours after check out without extra charge

It isnt a big ine but having to ask for the tea mugs to be changed

Location, room size, comfort and cleanliness, staff

Everything was really good but if I had to make a suggestion, I would suggest installing a sensor light on the first stairwell up to the hotel as it gets dark at night.

In an excellent location, 2 minutes walk from the Market Square. Clean room, with a fridge & comfortable bed. Would definitely stay again.

Only negative would be the coffee was a 3 in 1 sachet, so you're stuck if you don't take sugar or milk.

It was my second stay in the apartment. I was greeted with open arms and welcomed as long not seen friend. I felt there at home. Also, the location is brilliant, right in the centre of Krakow.

All suited me well.

The receptionist seemed almost disgusted by the fact that we have arrived an hour sooner than the alloted check in time. Not a nice way to welcome a paying guest. Shame because everything else was perfect.

Good service, very central, very clean, tea and coffee in room. Room fixed every day in a nice way. Good bed.

A bit old and weary. Noisy fan in bath. TV not really working, or maybe I missed something in Polish.

The location was excellent, just off the main square. The room was a good size, very clean. Kettle and small fridge handy.

It is noisy at night due to the location. The welcome was efficient but not warm.