A luxurious stay in a great location, close to the ski-resort and Krynica. All of the staff was very kind, friendly and helpfull. Very comfortable and spatious rooms. Truly delicious kitchen to keep your tummy satisfied all day long. Breakfast buffet with extremely wide selection of the most delicious meals. Free ski-shuttle service, wellness area, fitness gym...this hotel offers a wide variety of services and activities, too many to name them all in this paragraph.

We would expect a separate hair shampoo and conditioner, not just a all-in-one shower gel. The toilet paper could be softer.

great choice of food for breakfast, beautiful setting welcome in the fridge mineral water, beer and sweet drinks good food and very friendly service at Kiepura restaurant

We accidentally ordered one room in a building without a connecting corridor, the price was the same as for a room in a building connected to the main building... We wanted to live close to each other, they gave us such an opportunity at reception, but of course in that building with no connecting corridor.... Although hotel was definitely not full, in the sauna area there were warnings and instructions only in Polish, I would appreciate sauna sheets as it is in other wellness hotels, quite annoying gentleman at reception at the entrance to the pools it was uncomfortable to hear creaking and movement from the room above our room When leaving the hotel, they gave a small gift in the form of a snack, they did it for a couple of years, they don't do it anymore

Lovely hotel in a lovely location. Plenty of space and well equipped room. Lots of great facilities to use too. There are also some shops very close by for buying food, drinks, milk, etc. The room has a fridge but it was quite small. The walkways between buildings allow you to access most areas without getting wet if it is raining.

The air conditioning in the room would randomly switch off over night, several times. The choice of food for for breakfast is a little different to typical UK choices but quality is good and there are lots of options. The restaurant can get really busy at peak times. Parking is a real challenge, there simply isn't enough space for cars in the main car parks close to the hotel but, we were given a remote control keyfob to access car park 3 at the very top of the grounds, which meant we always had somewhere to park.

This is an amazing hotel. Not a dull moment. The room was big and comfortable but the facilities were something out of this world. Great swimming pool and jacuzzi and even a bowling alley. The breakfast was magnificent with great many choices to choose from

Nothing. Even though there were renovations it was unnoticeable

Lot of stuff to do with the kids. Nice breakfast

The parking… our room (building 9) was over 400m away from the main building where the parking was. We had to drag the suitcases in the snow. We we offered norther parking at gate 3. Do not take it. It is much further than on the map provided at the reception. The hotel should improve this situation. Pool area was cold… both water and air

Perfect location, service, staff, food and activities for children.

For so perfect hotel better coffee in hotel bar will be suitable.

The hotel exceeded my expectations. The last time we stayed at the hotel Eris and the kitchen smell in the hallways was awful. At czarny potok it was all smell of perfues and good comsteics. Large complex. Super well-trained staff. Breakfast for kings - very large selection. Sound of the stream when you open your bacon. The spa we used 10 times altogether. Paulina, Kasia, Kasper are very professional. Great facial, massage, body scrub. Super nice VIP spa with mud mask- amazing. Bought loads of cosmetics. Very relaxing and pleasant stay. Krynica boutique town with a great walking area, Pijalnia with different kinds of waters for different ailments. Beautiful concerts in Pijalnia Wod place. I loved it very much

I liked everything.

Very nice location and staff. I have a present from the hotel for my birthday, it was very pleasant, thank you very much! Very nice and varied buffet breakfast, everything was tasty and fresh. There are a lot of entertainments for kids, we have enough time for relaxation, while our kid was under supervision:)

just furniture in the room may be refreshed

Great place to spend your winter holidays. Food was great and everyone could pick something what they like. We were in group of 4 plus a dog. Room was comfortable and there was a lot of space for everyone.

Simple things like lamp did not work. Wall paper starts to peal off from above radiator. Doors for the fridge were crooked and hard to close. Maintenance department could have a closer look at those.

very friendly and professional staff (especially in SPA and at swimming pool -pool attendant Mr. Mariusz). Breakfast was very versatile and copious, full or regional specialities. we highly recommend SPA treatments -oxygen chamber as well as private sauna area provided great relaxation experience and put us on cloud nine ;) great food in Kiepuras restaurant (awesome smoked tartar and super nice drinks!

all was good. perhaps it is better for family holidays than a romantic stay (a lot of kids ;)).