This was a true 5 star luxurious hotel with all the amenities one would expect. Both the indoor and outdoor pools were clean, a perfect size and not too crowded. There were 2 hot tubs outside. The sauna, steam room, infrared room and salt cave were amazing and not crowded. The view was breathtaking. Room and bathroom very clean. Nice huge balcony.

Dinner menu was quite expensive. Only one key card was given for the 2 of us. We could have asked for another I'm sure so this isn't a real complaint. The duvet was very heavy and hot, even when we lowered the room temperature we were still too hot with it and too cold without. Something in between or a top sheet would have been helpful.

A very nice location. Love the spa and the views.

The breakfast has unfortunately gone poorer since our last stay (now May 23, previously Sep 22). In particular, charging extra for things such as omelette in 5* or lack of options such as pancakes or pretty much anything exciting is a real minus (and being offered a Prosecco instead just doesn’t make sense). Also not being able to eat the breakfast in the part of restaurant with the open views diminishes the experience.

Beautiful accommodation near Karpacz in almost secluded location with perfect kitchen and rooms. The room with bath had an outdoor terrace under the roof with comfortable sofas. The service in the restaurant was almost Michelin star level - we had a tasting menu with wine pairing and the staff, sommelier and chef at the table exceeded our expectations. Breakfast buffet offered variety od nicely presented dishes including sparkilng wines. We also booked the spa services which were also perfect. The staff at the front desk were friendly and arranged for us the rent of e-bikes. Compare to other visited hotels in Poland - here the staff speaks fluently English (some Czech) This was not definitely the last time in this property - we will be back!

The time in this amazing hotel goes so fast...

One of the best hotels we have ever seen. Clean, well equipped and cosy rooms, excellent restaurant, absolutely stunning wellness with indoor & outdoor pools and beautiful location with wonderful mountain views. The hotel itself is located in a quiet place surrounded by forests, but it's also a part of a larger complex with apartments, a very nice children playground and other sport atractions. Last but not least, the hotel staff is very kind, caring and professional.

Overall, everything was really perfect. Subjectively, the only small deficit was a black wash-basin in the bathroom, in which every drop or residue of toothpaste can be seen after the first use.

The staff - they do make this place!

The access roads.

Everything.. This is my go-to place whenever i need a downtime.. it is such an amazing place, especially if you have a family.. The facilities are just incredible.. from the indoor pool, to the jacuzzi to the outdoor infinity pool.. Plus karpacz is 15 minutes drive away through the forest.. making it perfect for hiking in summer and skiing in winter.. I would highly recommend it to anyone coming to karpacz for the mountains..

Nothing.. its an amazing place with 0 downsides..

The breakfast buffet was great. All the mimosa you want. The weird thing was the very loud music playing in the restaurant. it was loud and not very calming mroning music, more like cha cha cha or even at time rock. It was stressful. Overall I think the experience was great, the facilities are great, service if fantastic the food is good. But in the restaurant and in the spa area there was constant loud music which really wasn't soothing. I fully understand having ambiance music but this was several decibels too loud and strange. There isn't much to do in the area if the weather is bad. The small town was a traffic jam.

Overall I think the experience was great, the facilities are great, service if fantastic the food is good. But in the restaurant and in the spa area there was constant loud music which really wasn't soothing. I fully understand having ambiance music but this was several decibels too loud and strange.

one of the best breakfest I've ever had

Great hotel, great breakfast and personal. The best place in Poland.

Beautiful view, pool, excellent design, good quality materials... I can count many thing but one person impressed me. Waiter(Lukasz) who helped us during our dinner remembered my daughter's preferences from previous meal and he brought what she likes without asking. Such a small gesture is more remarkable than many other luxurious features in my view. Thank you Lukasz.

Nothing. Just a request, English speaking receptionists would be essential.