I must admit that I read the reviews and had certain expectations. Some negative comments were mentioned. I do not agree and could not find any reason to criticise. The service from all the staff is exceptional. Always attentive, friendly, always grateful, and respond every time we thank them. From reception to the bars to the cleaning staff, everyone was outstanding. The staff/entertainers at the kids' club are wonderfully dedicated. It's a great asset to the hotel. They treat the children with great care, affection, and dedication.And the food? Well, a buffet with variety and high quality! The food is truly another relevant and distinctive aspect.Regarding the facilities, the conditions and pools are a hallmark of the excellence of this place.I loved everything. Highly recommended for families with children.

- The room was impeccably clean and was serviced daily. - The food was delicious, offering a wide variety of options to suit all tastes. - The staff were exceptionally friendly and attentive. - A complimentary shuttle to the beach runs every 30 minutes. - The main room was very comfortable and well-maintained.

- The noise from the air conditioning units could be heard constantly when the balcony door was open, which became quite annoying. - The sofa bed made creaking noises whenever someone moved during the night, and it was particularly uncomfortable, especially in the middle.

Excellent food. Had an all- inclusive package - so you could eat what you liked , when you liked. Excellent facilities all round . Great place for family and small children. Within 800m from the beach - and there is a ' train ' service provided free of charge from the hotel to Galé beach .

Fairly typical ,large , tourist hotel with a lot of activities for children. ' Musak' around the pool , kids clubs etc;.

I was in this hotel with my family (2+2)—children aged 10 and 12. The hotel is big, with nice service, and the food was delicious, especially breakfast and dinner. There was plenty to choose from. The room was clean, and the service was good. The pools were very nice, there was no problem with the sunbeds. The beach was a bit far from the hotel, but there was a 'train' every half hour that could take you there.

A small minus was that the hotel's colors were dark and the second bed was too small for our children.

Hotel itself is ideal for a young family holiday. All inclusive food and drink offer is good value and quality. Hotel itself is decent, not perfect, but decent. I would say the hotel is more of a 4+* rating as opposed to a true 5*. The staff at the kids club are superb.

Personally, I found the mattresses way too soft and not that comfortable. The staff, while professional, didn't seem that friendly / happy. While the hotel is perfect for young families, I wouldn't recommend this as a place to stay for couples.

There are many unfair reviews online in my opinion so please think of my review as objective and unbiased. This hotel is amazing if you are a family with young kids as I am. If you’re looking for a romantic retreat with your partner this is not the hotel for you - you should probably book the Salgados Village next door which has far fewer children and a more adult feel. For families this hotel is ideal, there are kids everywhere, irrespective of language they will find other kids to play with. The hotel chain is popular with the Portuguese so depending on the time of the year they will be in the majority during your stay. There are lots of things for the kids to do during the day including the Kids Club, they even host a little disco in the evenings for the kids. The four pools are large and clean, 2 are super shallow and perfect for the kids, the other two are normal depth but again you’ll find kids in all of them with no exclusivity for adults. You will never feel the kids are unwelcome anywhere, if they’re very young and eat quite messily, it is expected, albeit uncomfortable for you as a parent to experience in public. The rooms are clean, and well maintained. The staff are kind and helpful despite working very long and busy days. The music at the pool is great and keeps spirits high. There is an excellent train service to the beach and the driver has the music to match his happy spirit. Cocktails are goood - frozen daiquiri’s and caipirinha’s are a must!

Room size for family of 4 (2 kids under 4) is tight but manageable. Would be great if baths were available in the rooms for kids but again manageable. 5th floor restaurant food is good but the kids menu choice isn’t really appropriate for kids and could do with revising to more kid-friendly options and child-friendly booking slots for the comfort of families and those without who don’t want the “joy” of my kids and their chaos! Not sure if the Village hotel pools and kids club can be used by the Palace customers - would be good to know.

We loved everything, the food is really good, and having a 1 year old we always had unsalted food good for her. Our 6 year old also loved the food, as did we. The bed was really confortable, and the pillows felt like hugging clouds.

The pool was too noisy - and not because of clients, but because of the music. In the morning it was ok, just ambient music. In the afternoon it was way too loud and sometimes trashy. That, allied to the fact that the music was placed in the middle of the pool cluster made it impossible to pick a quieter place, and being near the entrance to the hotel also made it difficult to enter the hotel with a sleeping baby.

Room and pool, staff

The all inclusive food wasn't the greatest. Unfortunately 2 days before our departure, my daughter ( 3years old) and I fell ill. We were continuously vomiting, and it was quite excessive. The guest relations were very helpful and caring, they regularly checked up on us, and even requested the chef's to prepare a soup to cater for our stomach, I must say my daughter felt better, however I was still really ill until my return to London.

The hotel has 4 pools, 2 for adults and 2 for kids. The breakfast, lunch and dinner are really good! The intermediate meals are OK. The room has plenty of space.

Since it was raining on some of the days we stayed in the room but the housekeeper took more than 6 hours to go to our room to clean it. The inside pool it's 10 euros/day, that's not a good thing for rainy days. The room pillows could be improved.

We particularly enjoyed the outdoor space. There was a wide variety of activities for children such as colour party, engagement with animals e.g. birds of pray, snakes etc. There a wide variety of food specially for babies.

Construction activities during the afternoon in the pool e.g. use of a floor saw next to the bar / tables. We arrived in the evening with a baby and there was no one to help us with our bags.