The hotel is in a converted convent with some modern additions. The rural setting is magical, and the hotel is magnificent. The rooms are spacious and comfortable, with equally spacious bathrooms. The spa, indoor pool, outdoor pool, the courtyards and the gardens are all beautiful.

There appears to be a management issue with this beautiful property. Stained carpets in the sitting areas/ bar, as well as in hallways, some sofas in the common areas appear to be quite worn, some outdoor chairs are unraveling. These are all issues that can be fixed adult and without spending a lot of money. The place has such an upscale feel to it, and should be managed as such.

Absolutely wonderful pousada and surroundings. The chapel took our breath away. Lovely and friendly staff. Stunning views from the pool and breakfast area. Quiet and relaxing stay. Welcoming water, fruit and chocolate was a wonderful touch!

There was a dog that barked constantly all night long not to far from our room 108 (but outside the pousada of course). That really disturbed our sleep and didn't not at all match the tranquility of the daytime and area. The bed was painfully hard to sleep on. We stayed in a hotel in Serpa the night before and compared to the breakfast we got there and being a Pestana hotel we felt the breakfast was nothing special (bacon hard as a biscuit and not tasty either), no toaster, coffee machine didn't make proper café etc...

Breakfast was outstanding dinner less so. I ordered lamb and some breaded dry thing was served to me that was not at all tasty. The next night was better. Our room was beautiful including the view. The actual building is a wonderful restoration. I have been before in the spring for lunch.

The reception were not checking vaccine certifications, unlike anywhere i visited on the whole trip. That seemed disrespectful of the staff to allow them to be exposed in such a manner, and of course those of us who were vaccinated and want the assurance that everyone was. We did not get that assurance.

Breakfast is superb , the bed, linen , towels, are very comfy, the bathroom and bedroom are clean and spacious, we slept with birds chirping. It was very nice to sit outside and listen to the birds and enjoying the nature.

Everything was perfect.

Great service in general. The restaurant staff member Jilson was exceptionally kind and professional. He made us feel special and did his best to accommodate our request.

The cats jumping to our table outside while eating wasnt so nice, but we guess they are used to be feed by other guests.

Absolutely amazing. What a fantastic conversion. The pool area was fantastic. The whole building was just 🤩. Then the food was delicious. What an awesome place to stay. Also we got complimentary chilled wine chocolate and water for booking with booking.com which was a lovely surprise

Absolutely nothing to dislike

Great pool. Peaceful location. Room clean and comfortable.

Restaurant not open for dinner. No tea/coffee making facilities in room.

Amazing venue old monastery that has been well redesigned with modern wing and works really well. Great indoor and outdoor pools

Rooms are very well laid out - I like a firm bed but if you like soft mattress you might be disappointed.

Location ans the site are very nice

Their is no trained personnel, they are all trainees , at the price we pay you expected a Certain level of services and it’s nit there at all

Good location, nice surrounding area.

No reply to email sent two days before check in requesting the spa schedule and prices. Difficult to find sauna due to bad signalling. The sauna was switched off in spite of previous booking. No shower in sauna room. The water in internal pool is cold. At the first breafast instead of a smile we were welcomed with a disapointed look from the waitress. Defficient refill of buffet. The dishes were wet and not properly cleaned.