location and staff

paying for parking? really not good at the price a car should be included- VERY disappointed at this charge. And then to say there is a charge for room safe? are you kidding me? 150e plus a night and want to charge to use a room safe?? nuts! it’s security it’s not a nice to have. if something stolen as it’s not in safe think of damage to hotel reputation and the hassle and time dealing with incident. I find it completely incredulous this charge is being expected. not acceptable. no mention of parking charge or room safe charge on booking.com website info.

Central location and walking distance to everywhere in Tavira centre. Good breakfast selection.

There apparently is parking at the hotel but for an extra cost. Otherwise you need to park in the road. Apparently summer is chaos, so not sure whether you would find parking. No coffee station in the "4 star" hotel room when you wake up, disappointing. To use the in-room safe is an extra charge per day. No towels or cleaning material in the gym. Breakfast room is very dark. No tables for couples or for 4 people near the windows/doors facing the pool/garden area.

It was in walking distance to the river, shopping and restaurants. Great pool and good breakfast.

Would of liked a shower instead of a tub. No iron and paid for parking and safe. Also any extras charged to room could not be charged to cc and wanted cash.

The property was in an ideal location and extremely clean and comfortable, The pool was lovely and there were always loungers available. Generally the staff were friendly and helpful.. when several of our group became ill they were very kind and attentive and did everything possible to make us comfortable ..

We didn’t particularly like the breakfast room and we believe it would have benefited from some outside seating with parasols to brighten it up. Although the poolside bar was very nice and the pool food satisfactory.. sometimes the staff were stressed out and we were left waiting on several occasions for service and food.

Good facilities and a nice sized room. The breakfast was very good. Staff at check-in were very helpful and let us leaveour bags securely as we arrivedin the morning, well before check-in time. It is a big hotel that caters well for groups. We asked for a kettle and cups and these were provided free of charge. There was a charge per day for use of the safe and for the car park.

Some of the reception staff lacked friendliness. Communication wasn't great - it would have been useful to have times for meals etc. written in the lifts or in the rooms. The water went off one afternoon and when it came back on, it ran brown. No information was provided by the hotel to advise guests of this. During the early part of the year, a lot of repairs and refurbishment happen which meant noise from a crane outside and a lot of cement dust in the car park. Again, there was no acknowledgement of this by the staff.

Breakfast was great, but very busy at all times. Fantastic omelette (credit to Lourdes!) Kitchen staff worked hard and bar staff very friendly. Fantastic pool and poolside entertainment. Adequate little gym, but a bit small. Housekeeping was very attentive to out needs.

Corridors very hot and stuffy in summer. Very poor à la carte menu in restaurant. En suite bathroom needed a little more cleaning, and better lighting in bedrooms. Locks were broken on patio doors when we arrived.

Location Wonderful pool Lovely floor in the foyer

Not much

Location. Space. Excellent breakfast. Comfy beds. Parking.

The TV in both our rooms were frustrating and not working properly. The screen kept going back and this was after the manager came and checked the cables. We gave up. A good hotel like this almost always has tea/coffee making facilities. Vila Gale had the ‘kettle service’ but it was not as convenient.

The location was great. Room was well sized and comfortable and good breakfast spread.

We had to pay to use the safe which I thought was unnecessary and would think it is in the interests of the hotel to not charge for that as results in less things being stolen or blame being put on the hotel. I would have liked if there were more toiletries in the bathroom - there was only bath gel, would have been nice to have a body cream and a few extras.

Exceptionally clean and extremely friendly staff, especially Vitor and Sergio. Very child-friendly hotel. Lovely spa and pool facilities. Entertainment provided throughout the day and night. Amazing black out curtains, ensured a really good sleep. Delicious breakfast every morning and our baby loved seeing the hotel mascot, Nep, when he came to say hello to us. Our baby also loved the play room. We were very happy that the hotel provided us with a kettle for our room too to heat up baby's bottles and make his food.

Nothing.