My stay was a superb experience. The hotel is beautiful, elegant, and in an excellent location. I don't understand the negative reviews. The staff is amazing. The young man who checked me in was beyond polite and helpful. The shuttle drivers were wonderful and friendly - just what I needed after getting off of a plane. The room was gorgeous, quiet, and very comfortable, good water pressure with hot water. The bed was perfect for a good night's sleep. I received periodic emails during my stay welcoming me and conveying assistance if any was needed. The elevator system is unique and efficient - no long waits. I have no complaints whatsoever and highly recommend this hotel.

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Good location, shuttle was efficient and didn't need to wait long. Staff were friendly and check in and check out was extremely efficient and fast. Hotel is big, hotel room was adequate and provided with plenty of shower gel, conditioner and shampoo. Shower has extremely good water pressure.

Bathroom not the cleanest (may be getting old), and other than the room, unsure if there was a pool and/or gym. The view from our room (1442) was at a corner, and therefore window size was extremely small. Pillows were also very soft.

Free 24 hour shuttle is convenient and the beds are super comfortable. Liked the option to be able to check in earlier (for a $40 charge).

Wifi isn't free, vending machine sodas are $4 a pop, and we had to beg to get a bar of soap for the bathroom (not sure if we'll ever get it). Typical LA overpriced hotel restaurant food ($24 for a burger) with the closest other food option being Carl's Jr.

Location was obviously handy for airport, good views from a high airport view room. Nice big room which was handy for all the bags and repacking. Fantastic little 24hr cafe (we arrived about 11.30pm) which made a great fresh pizza, and take wine or beer back to the room. Good selection of food and drinks

Room light wasn't working. Front doors could do with being automatic, struggle to open them whilst moving lots of bags (staff at the door didn't offer to help either :-( ) Shuttle pickup and dropoff at LAX is chaotic, no queueing system, fighting with cars, very poorly signposted, etc. Drivers were nice and helpful tho

Room very noise insulated..quiet, restful sleep. Front desk staff, young fellow, was TERRIFIC. The shuttle driver we FINALLY got was the sweetest, hardest working, courteous helpful person to EVERYONE as he navigated horribly chaotic and congested LAX.Wish I got his name, young Latino fellow..CLONE him..especially after initial attempt to get an airport shuttle. Housekeeping was terrific as well (tall black fellow)

We were in the correct shuttle pickup by terminal 2, Friday evening, around 9:30..an LA Hilton shuttle came way after we had called..it was an older light skinned man who had lots of room, drove in the left lane, made no effort to stop despite our waving and signaling to stop..didn't even turn his head. We walked to Terminal 1 (we are 77) and we're finally picked up by an outstanding young man..see above. Hilton lobby packed, long line to get checked in but desk fellow was terrific. Refrigerator in room broken. Reported upon checkout.

Close to the airport with safe parking. The staff were so helpful at the desk and also in the cafe!

Although close to the airport the planes are quite loud from our room! Half expected though.

Good location, right next to the airport. Convenient shuttle. Fine for a night prior to an early morning flight but nothing special.

Our first room stank of cigarette smoke, despite it being a non-smoking hotel. Fortunately we raised this with the staff and they quickly reallocated us a new room. Signage in the hotel is quite poor - was really difficult to find the pool and the guest laundromat. This was made even more difficult because they have those lifts that require you to choose a floor before you get in (i.e. we had to call the lift separately each time we tried to find the pool on a different floor!) Also the detergent dispenser in the laundry room was broken and stole our money... But again, the staff resolved this quickly and gave us some :-)

it was on 3rd floor with pool area so it was good view

room are too far and had too much walk

The staff was very friendly. This is a great hotel for flying in/out of LA. You should know that you will pay extra for parking, late check out ($20 per hour after noon) and possibly for wifi. It is quite close to the airport, so you might want to bring earplugs if you are a light sleeper. The room was very nice, and I was pleased with my stay. They have a 24-hour airport shuttle, and their restaurant is also open 24 hours. Checkout is at noon, which is helpful if you've flown in quite late, and need to sleep in.

I would have liked to have been able to connect to wifi. I followed the instructions given at check-in, but my attempt to connect was not successful. I was too tired to troubleshoot it with the desk clerk, so I used a hot-spot device I happened to have with me.

It was very close to the airport the crabtree and evelyn products were to die for

The room appeared that it had not had a good clean in a while. On the head board there were marks and a thick layer of dust deposit was present on the top . The corners of the room had a large dust deposit and under the bed was debris of paper etc. I stayed for two days and normally with othe hotels I have stayed room service would come in and clean. But this didn't occur I went into LA for the whole day and came back to the room how I had left it. There was no extra toilet paper and only had what was left on the roll which was half full when I arrived.