The staff were incredibly friendly and kind! We booked one night for our "staycation honeymoon" the night of our marriage. We were so excited that the pool was open and we loved the hot tub! The breakfast the next morning was perfect and the food was delicious! The room was clean and the bed and pillows were soo comfy. The only issue I had was that someone kept playing music all hours of the night and it was a bit hard to sleep. Other than that, we were very pleased and had a great experience! Would definitely recommend to others!

Someone was playing loud music all night long and being loud in the hallway right outside our door. We didn't really sleep well because of this.

It sits directly next door to a great ice cream shop which was a delight. Coffee available 24 hrs. The staff was very pleasant. The location was about 15 mins to Lancaster city which is where our main activities were. They had a pool and jacuzzi but didn’t use them. The room was quiet and had a great quiet air conditioner. (The window ac’s are usually noisy)

The room was clean but definitely needs the walls wiped down. The breakfast wasn’t the best but the attendant was not at fault. It was just what the hotel offered and def a continental breakfast.

Breakfast was very good and employees keep it very clean and items full. It was right off the highway for easy on and easy off. Pool and hot tub looked very clean and the grounds were keep nice as well.

Ice machine on second floor was not working and I tried to get a bottle of water from the soda machine and all three selections were out on the second floor, It wouldn't give me back my money so I had to take a soda which I didn't want. The shower needed a little more pressure.

breakfast area was full and I couldn't get in the first day. Second day was fine.

The fact there seemed to be a problem with paying with a different card than I used to hold the reservation. Both my personal card and the one I actually used for payment were charged. The hotel said Booking.com would see it and in a few days remove the charge on their end: it's been several weeks. There's been no refund. Booking.com website had no direct contact number. Someone owes me money and if booking.com had a phone number or an email, then it may still work out just fine.

The staff was very nice. It was quiet and clean. Check in and out were easy. There was free coffee & tea all hours and free breakfast at 7am which was perfect. There's a small restaurant next door which is perfect for ice cream and dinner time too.

There was a strange smell... not a bad smell but something odd.

room was clean and spacious. staff was very friendly. beds were actually very comfortable. didn’t get to take advantage of any amenities because of other plans but everything seemed nice. location was convenient for the activities we came into town for(about 25 min to the renfaire). and across the street from some delicious ice cream!

one gripe about the room was the bathroom. the shower was odd and spaceship like and I didn’t like that the sink was outside the bathroom. also prepare for a little traffic on the one elevator if you are trying to go down at checkout. otherwise everything was great.

Location, price, comfort, and staff. Really well appointed rooms, comfy beds, and personable staff. Our first time staying in Sleep Inn at Lancaster, PA and we'd highly recommend it! It's across from Scoops, which has ice cream and food trucks. A great place to gather with family and friends there.

Nothing.

staff, front desk staff were wonderful, breakfast was really good and the staff running the breakfast was great, cleaning room staff are good at there job, as we have stayed at this hotel many times and the rooms are always clean. We absolutely love this place !!

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Exceptionally clean and the staff was very friendly and helpful. Kids loved the pool and making Belgian waffles for breakfast. It was a very busy weekend as we were there for a sports tournament and even with all the hustle and bustle it was still pretty quiet and we never really heard the other guests around us.

Bed was not the most comfortable but would definitely stay again.

Spacious and good value for the stay. Very good breakfast, well worth.

clean but some areas if the room not so clean. some of the chairs had stains and walls had some stains of something. A bit concerned didn't want to be blamed for this.