The fact that everything was close to the hotel

It’s not that I didn’t like it but the food was kinda salty

Very close to scuba location, which was the reason for my trip. Large room with comfortable beds. Good value compared to others in the area. Good restaurants and cafes nearby.

Wifi kept dropping out. No hot water from shower. No check in till after 4pm which is later than most hotels.

The location of the hotel is top tier. The landmarks I needed to visit were 10 mins or less away. Ubers were only $7-$10. The beach is about 3 minutes away and it’s beautiful.

The breakfast was below par for the price of the hotel. They only served cereal cups, two options of bagels, toasted bread slices, slices of cheese and meat, and the packaged muffins. Would’ve thought they offered a hot meal with the hotel being as deluxe as it is. Luckily, we had brunch reservations at different restaurants everyday of our stay.

Very light , modern hotel with security code on the entrance door and room door. No magnetic cards and this is exiting for me. Big windows. Stuff brilliant.

It was construction. Too of the window was black mold , wich is totally not good for health. The AC unit settled up in wrong place you just sleeping under AC. After cleaning the room, beds was super clean but it was not vacuumed and not fully prepared for next 2 days.

The property was CLEAN, beautifully decorated & everyone was so pleasant. When I would write the hotel they would respond immediately and send room service up with whatever we needed. They cleaned the rooms nicely. I loved that you needed a code to get in the property I felt safe and the percent part we were only a 2 min walk to the beach.

Everything was great, no complaints. I read the reviews and was a bit weary of staying but once I got there it was nothing like that!

centrally located and easy to find, they had free breakfast

the hotel is freezing inside. we turned off our room ac and it was still so cold. also they didn’t provide toiletries until we ask for them. the rooms smell like humidity too.

It was quaint and lovely no complaints everything was in arm distance of reach to get to. I loved it !

Check in time is the only that sucks. But luckily my room was already ready so they allowed me to go lay down and I was able to check in later to get my room code to be able to come and go as I pleased. I was sooo grateful after having a long trip on a ship for 7 days. The stuff were very nice to me.

Don't pay attention to the bad reviews, they are from people who don't experience hotels often. The hotel was very nice, well lit, and friendly staff who were attentive to our needs. Yes it is older, but clean. The room was made up, AC worked (had to turn it down) - remember Puerto Rico is always high humidity, expect it. The bathroom very clean. The room small but ok for our one night stay. Quiet - I could not hear any noises from outside the room. Tv worked well. THere is a small serviing area off of the reception, I believe they also serve food, but alcohol also. Breakfast exceeded my expectations more European style - bagels, toast, luncheon meats, cereal, etc. The staff constantly kept re stocking the breakfast (which was free). Surrounding area felt safe. No parking, but there is parking at an old hotel (Normandie) less than a block away. Felt safet walking and the lot had security guard.

Shower head broke while using, but no big deal, we got clean. Water was hot as opposed to some reviews.

Very spacious, neat room. Good location most places we visited we were able to get there within 15mins or less by car and the beach within 15min walk

People across from us were very loud left their doors open while playing loud music. 2 of the 3 days we put out our sign to have our room cleaned they did not come so we had to let the front desk know. The room was not well vacuumed when we arrived either. Also the breakfast included was just Bagels, cereal and muffins.

The space in the double Queen room is enormous. The big window lets in tons of light. It’s very centrally located. My airport Uber cost less than $15. Only $6 to the furthest point in Old San Juan. There’s a beach and park with playground within walking distance.

The noise from people in the hallway is very clear. My blackout curtains wouldn’t close all the way so I woke up with the sunrise every morning. Other issues I encountered were caused by Hurricane Fiona and shouldn’t be a problem for long. The elevator is out of service, so be prepared to carry your luggage up the stairs. They lost key card making functionality so they temporarily don’t have keys for guests. A staff member had to swipe you into your room every time you left and came back.