The staff are amazing, front desk made sure everything went perfectly the most amazing thing is when u download the app and u can Order food late night I’m talking 1am I was ordering and they bring it up to ur room for you ..( finger foods) I would highly recommend the adult only. Bartender were my favorite well I believe it’s everybody favorite .. I was a little nervous when I started reading the reviews and people said the food wasn’t good and entertainment is not good but let me tell you the food was amazing everything I ate at the hotel hit the right spot and the entertainment was the best

That I had to LEVAE

We liked how convenient it was for us to book a hotel short notice when we were not happy with our previous reservation. The beach was nice and not congested. The Hideaway pools were not crowded and easily accessible. Most of the staff were very nice and pleasant.

We did not like that the restaurants were not available when we were told that they were taking walk-ins but only to refuse entry because we did not have a reservation made by a butler. We walked around to 3 restaurants with the same issue. We were given a buzzer and waited for about 20 minutes only to be told we could not be accommodated due to multiple large parties. Hideaway front desk were not always courteous or willing to help.

The property and resort is lovely. The staff are super friendly and helpful and the resort has everything you expect to find.

I stayed on both the Royalton side and the hideaway side however my room on the Hideaway side was a little dirty and dated. The sofa in my room was covered in stains, my shower room was also stained and my wall by the sink. I don’t think this is a fault of the resort or staff but most likely prior guests however it wasn’t a nice site to see. My room in the Royalton side was perfect with no issues so I just assume the building I was in for the Hideaway side was more dated than my Royalton building.

Staff was amazing and invested in making our trip memorable. The food was delicious and the pools were clean.

The suite had a weird smell that was overpowering but outside of that the room was beautiful as pictured. The wasn’t really an adult side considering we stayed on the adults only section of the restaurant. The resort kinda died down after 11pm. The resort is definitely catered towards family. Good thing our main goal is was to relax and not party.

We really loved the staff and especially the ones at the bar. We loved the different pool locations too. We also really enjoyed the music and different activities that we could enjoy at night. We actually loved housekeeping services and the room service was fabulous. Food was okay and typical hotel food. Over all is was very romantic and so perfect for couples. We did the romantic dinner on the beach and it was a nice experience for us and the food the chef cooked was AMAZING.

We decided like the comfort of the beds. We also were so upset that there was only one working 2 socket plug in our room. There was 2 only in the room (with about 4 other 3 socket plugs) and we asked for the second one to be looked at but it was not. The adults side is NOT worth the extra funds, doesn’t seem like a adult side at all

The quality of everything from the staff to the facilities is outstanding. Check-in was smooth and the staff were able to help us with additional requests like an itemised bill for expenses. Things that can’t always be taken for granted at an all inclusive hotel really are all inclusive here. As many towels as you want, as often as you want them. No need to fuss with bills at the bar. Mini bar in the room is completely complimentary and you can ask for things to be included, water, fizzy drinks and also beer. The beds are SO comfortable and the room was really thoughtfully decorated, enough “stuff” to feel comfortable but not too cluttered. Can’t compliment the staff enough, polite, attentive and helpful all round. We stayed late oct-early Nov: the weather was changeable but rain moved though quickly and the hot days were frequent and the sun powerful.

It is quite noisy at night until about midnight due to the entertainment which takes place until 11 and then everybody going back to their rooms. But for us this was only a minor inconvenience and didn’t affect our enjoyment, just might be a factor if you want a truly calm and serene holiday. There isn’t loads of storage for clothes so if there’s two of you here for a fortnight with two massive cases you may struggle for space but we made it work as we only had one large case between us. It is a predominantly English/Brit crowd with a few Canadians and Americans thrown in, which wasn’t a problem for us as fellow Brits, but you may tire of the footy on some of the bar televisions and the sports updates around the pool. Everybody we met though was lovely and no bad behaviour.

Great location, great choice of restaurants for the evenings, lovely beach, great pools, some great staff, own lobby with snacks and drinks available all day.

Spa out of action due to flooding, gym only part open due to flooding. Not notified of this before arriving or on arrival only found out when I went to use them. The bars- if something had run out, it wasn’t replaced, I had to constantly ask to get what I wanted to drink. Majority of staff were friendly and wanted to help, but there are a lot of staff who probably shouldn’t be in hospitality, no eye contact, no smile, no interaction.

Everybody was friendly and helpful. Couldn't do enough for me. Made the holiday special.

Only fault I could find that some of the specialist restaurants were slightly slow in service

The staff was very friendly and kind. Everyone greeted you with a smile. Very happy ppl, I loved that.

I wish there was more authentic local foods. Room service took a lot of time and the food was not so good. Very bland.

This was a great resort. I like the fact that they were able to upgrade my room and also find an additional room for me at the last minute.

If it wasn't for the fact that I was not allowed to fly my drone, I would have given this a excellent. It should be noted that you cannot do things like flying drones or pay to be able to do such things.