Where to start. Every touch point like other guests mentioned. They really go out of their way. Definitely it’s been in my top 5 stays world wide. Met 2 great humans Mohamad and Farman. This area in balad is upcoming and the ministry is putting their best foot forward by revitalising these historic areas. OLD IS GOLD.

We decided to stay in Al-Balad rather than book one of the larger hotels on the waterfront and could not have been happier with our decision. Al-Balad Hospitality is a collection of beautifully restored town houses in the heart of Jeddah old town each named after the family who owned it. From your doorstep you can wander through the pedestrianized streets soaking up the atmosphere and exploring the local crafts, cafes and culture. The hotel is a true experience of Jeddah heritage and the team embody Saudi hospitality. They organised a tour for us last minute which was a highlight of our stay. Note that the breakfast is actually a three course traditional menu and we didn't need to eat again until the evening.

We stayed in the Jokhdar property which has been beautifully recovered to capture the history of the past while providing the luxury and comfort expected of a high end boutique hotel. From the warm phone call the day before arrival to confirm details; to the welcoming greeting on our arrival from the staff including the General Manager Milica who shared the wonderful history of the home and its renovation, we realized it would be a truly unique experience. Over the 3 days we experienced two different suite styles including one of the bedrooms in the Jokhdar Royal Suite and then the Jokhdar Deluxe Suite. Both were breathtaking rooms with high attention to details capturing the history while decorated in extremely tasteful furnishings. The thought to assuring comfort and modern conveniences was also appreciated (eg power recharges for iPhones/ipads, Bose audio speaker), the air conditioning was perfectly controlled, very comfortable beds and the breakfast was delicious and provided an experience in itself. We were assigned a “butler” named Zak who was very pleasant and fully attentive to our needs. Yet the whole team from the delightful Wissel who showed us the other homes (highly recommend touring the other 2 homes) and assured our dinner reservations at an outside restaurant, to the wait staff who served us breakfast, to the kind gentlemen who welcomed each entrance and drove us around on the golf cart, collectively demonstrated the strong team focus on assuring a quality experience unique to each guest. Highly recommend for anyone looking for a luxury retreat in an amazing boutique hotel that captures the history and cultural beauty that made the area a UNESCO World Heritage Site.

There was some confusion on the exact room we had booked on booking.com versus what the hotel thought we had reserved. Not sure if this was booking.com as the rooms they showed did not seem to fully match the rooms in hotel. But the staff was very responsive and assured we had exactly the type of room we had hoped for (ie a sitting area for reading and relaxing) and, in fact, upgraded us to assure this. It was a perfect recovery and demonstrated the staffs focus on our experience and needs.

After a harrowing experience with a different hotel that completely abandoned me, I turned as a last-minute booking. I can’t express how relieved I was when I arrived here. From the moment I walked in, the staff welcomed me with genuine warmth and kindness, immediately easing the stress I had been carrying. The check-in process was quick and efficient, which was such a blessing after my previous ordeal. Walking into my room felt like a huge sigh of relief—everything was clean, comfortable, and exactly as described. This hotel not only provided me with a safe and cozy place to stay but also restored my faith in both hospitality and Booking.com. After feeling lost and frustrated, my experience here reminded me that there are still places that truly care about their guests. I wholeheartedly recommend to anyone looking for a reliable and welcoming place to stay. Thank you for being a true lifesaver and for restoring my trust in the hotel experience!

The building and rooms are beautiful. The restoration has been carried out with great attention to detail. The food and beverages are excellent.

We were not informed that the restaurant was closed for a private event on our first day. This information should have been shared with us at check in. We ended up having hunger station which was disappointing

I was impressed by the hospitality of the staff. I went out to tell them that the pastries they served me at check-in were delicious. When I returned, they had left them in my room. All the food at the hotel was delicious. They also gave us all sorts of advice to make our stay and after check out pleasant. All of the hotel's facilities were lovely and made for a wonderful stay.

The warm welcome we received from the staff, particularly ahlam , Wasal, and Mohammed, was heartwarming and truly exceptional. Their impeccable service and attention to detail made us feel valued and cared for. They worked together seamlessly as a complete team, ensuring that every aspect of our stay was perfect. Thanks to their efforts.

You won't encounter any issues.

Very beautiful property, well renovated. Service and breakfast is excellent. The breakfast was Creative, building on original authentic dishes.

One of the rooms toilet did have bad smell. Stairs can be challenging if you have old people or kids

Very unique experience, to stay in a restored historic home in Al Balad. The staff were very kind and attentive. Breakfast was excellent. The room was very comfortable.

A bit costly

The courtesy and attitude of the staff, the atmosphere of the house, the quality of service and of the food.