The mattress was very comfortable. It was nice to have control over the room temperature. Staff at the front desk were quick and polite. The lady who helped me check in on Dec 24 around 4 pm was amazing- kind, quick, professional. The room was beyond our expectations & we loved the extra security of key card elevators .

The room could have been cleaner. I was unsatisfied with visible dirt in some unusual spots (above & behind the bed, desk lamp base) but didn’t make a big deal of it because the room was overall clean. The jacuzzi tub was very nice, but our room was missing the complimentary robe. “Minor inconveniences” and we didn’t mention any of them to the staff, because the overall cleanliness and comfort was met.

We had the Saturday night prime rib buffet. Price of $39.99 per person is exactly where it should be, however maybe there should be a discount if you're staying at the hotel. I should have asked for another slice of prime rib as it was mostly all fat and chewy. Besides that, the buffet is exceptional and so is the staff.

I rented the King Suite which I would do again, however I hope that the T.V and pillows are replaced. The T.V in the King suite bedroom was really poor quality (glitching, poor resolution like the 80's). Also, if there was a firestick so that you can watch on demand services instead of cable that would have been more entertaining. My pillows were really compressed in the middle and lumpy. Could not make them comfortable due to the lumpiness and undistributed fluff inside them.

The pool area and whirlpool were great! Supper at the Tavern was really good. The hotel restaurant had a breakfast special for a reasonable price and the service was great. The bed was comfortable and the thermostat to lower the temperature responded well. There was lots of free parking. Checkout was very quick.

There were some strong smells in the hallways and room that were likely from cleaning products. I found the fragrance unpleasant. Noises from the hallway carried into the room. It was a bit disturbing.

Water slides were fun. Room was as expected. Alatto's Restaurant was great. I wish the front desk would have let us know they had a buffet, we would have gone there daily to eat.

Front desk did not answer when we called, walked out to desk and they were not busy. Pool was out of towels, again front desk did not answer when we called to bring more. The entry door nearest our room was locked from the outside, so had to walk in through the front door, which was a little annoying. Randomly received different amounts of coffee/creamer/sugar each day, but never enough for 2 complete cups of coffee. Walkin shower was nice except the shower drained into the whole bathroom, so bathroom floor was always wet. Bathroom also had a public washroom feel to it. Definitely could use updating.

easy to get around, you can walk inside and enjoy the sight the way it was decorated. you can be intertwined quickly right in side the building. food. in the restaurant was very quick and good and lots to eat. very friendly people working and you can ask the any question and they had answers. security, made you feel safe , especially when your from out of town to a big city. had to use your card for each hallway.

they shouldn’t spray any air fresheners in rooms, it was very strong smell. ( never left the room) it has been 6 years since I had a problem like this most places don’t use strong scents. like myself I have bad allergies so I ended up loosing my voice and had troubles breathing for the 3 days because of it, but I’m still paying for it a week later, it’s going to take a month for me to get back on my feet to feel like my self again.

the location was perfect because we were attending the dinner theatre that night. Also the restaurant right there for breakfast!

You could have some gluten-free breads or muffins on the menu. Also there was a long line for check-in with only 1 person at the counter. Fortunately another person was there early and started right away. They were both very pleasant and efficient, but I estimate my wait in line to be 20-30 minutes.

The room was nice and big, and the tub was lovely! Clean sheets and towels. The staff were wonderful and hospitable. Very helpful considering the terrible heatwave we've been experiencing. They bought an extra fan for my room after they had run out, and gave me a nice discount for all the trouble.

The hotel itself is kind of dated, their AC system couldn't keep up with this heat, and I wasn't able to adjust the temperature in my room. Had they not brought a fan, I feel like I'd be worse off. That might have to be updated to keep up with the volatile shift in weather in Winnipeg.

The location was good for us as we were going to the football game. The staff were very helpful at checkin and even helped us with getting a ride to the game . We did not use any of the facilities as it was a very short stay so I cannot rate those

There was a ton of construction in the area which made a lot of backed up traffic . That will be done at some point though and is not the hotels fault

Clean, comfortable and the decor was lovely. Beds were great. Staff, pleasant.

We are seniors who were given a room at the end of a very long corridor. Said room overlooked the Splashers slide and pool. The problem was that by 4 o'clock this area was filled with screaming kids which lasted for several hours. We certainly do not begrudge kids having fun but after a long driving day it was a bit much and we were too pooped to change rooms So avoid those rooms if you like peace and quiet. We were in 230, 2nd from the end.

Our stay was really nice and staff at the front desk was extremely friendly and went above and beyond! She called our room number within minutes after we had checked in to see if everything was working and to see if we needed anything else! As we checked out the same lady asked how our stay with our grandkids was!

Pool water was very cold and we couldn’t stay in the water with our grandkids for very long due to water temperature being to cold!