The staff were very helpful and attentive. A chap needs coffee to function in the mornings and the staff at the breakfast buffet were quick to find me a place, sit me down and, as if by magic, coffee appeared at my elbow moments later. In particular I am immensely grateful to Sajia and Nusrat on reception yesterday morning (20/10/24), like a dope I forgot to pack my phone charger and they very kindly found a charger (fairly sure it was Nusrat's) and pumped electrons into my mobile. This averted a potential crisis as my train ticket home etc. were stored on the dying phone.

The lifts at the ground floor level required presentation of room passes to access them. This is a sensible security measure but unfortunately the sensor appeared to have trouble recognising passes. I dare say it's a fixable problem but I noticed several guests having the same difficulty (so for once not just my maladroitness).

The front desk staff were lovely and really helpful. The hotel was clean and comfortable. The breakfast was excellent.

The in room menus stated room service was available until 11pm. We returned late one evening following an event and rang down for room service at around 10.10pm. We were told the kitchen was closed, and when I stated the menu said we could order until 11, the staff member then said they could do pizza. I asked him to hold on for a second whilst I checked with the other person if they were happy with this, and he hung up on me! There was a 24 hour McDonald’s down the road so we went there instead 🤣

We stayed at this hotel for a special occasion – a celebration of my late grandmother's birthday – and I couldn't be more pleased with the experience. The staff went above and beyond to accommodate our request, adding a personal touch that made the stay truly memorable. The receptionist at both check-in and check-out was incredibly kind, efficient, and attentive, making the whole process smooth and stress-free. The room was comfortable, the ambiance was peaceful, and every detail felt just right. A perfect 10/10 stay – highly recommended for anyone looking for thoughtful service and a welcoming atmosphere.

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We booked a room with breakfast- it’s definitely worth it! Wide enough range of options and comfortable environment! The waitstaff named FLOR is super friendly and welcoming!! Thank you for making our day delightful and kids happy 😊 💖🌈🌻 Reception staff are helpful and friendly too. Room is clean, all the amenity items especially body wash and hair wash series are nice! Location- walkable to Tower Bridge (25-30min)

Surrounding are not really easy to shop (but they have supermarket like Iceland and Tesco Express nearby) nor particularly visually pleasant eg. Streets are a bit dirty and some shop fronts are a bit shabby.

Very clean property with extremely polite staff. Room service and house keeping always on time. Good breakfast. Location within 10 min walking distance to tube station. If you want to get around London and out of London, for sight seeing and visiting attractions, this is a ideal location to stay. My family was well taken care off. We stayed for a week and I highly recommend this place for families considering staying in London for visiting attractions and sightseeing.

The room was ok. Clean and equipped with kettle and coffeemachine. Coffee, tea and water for free. Flat-TV, fridge and safe. Sanitary room with bathtub and fresh towels every day.

The area around the hotel is not what one would await from a London tourist. The shops and the restaurants are not in european style and standard. People dont care about their waste. But Public transport with buses, trains, under- and overground is very good around the hotel.

The room and the staff were great to us The breakfast is well organized and has many good options of nutritive and tasteful meals The hotel is well located and it is easy to go to many of the main common turistic points as London public transport works very well most of the time We were accommodated in a room bigger than we expected and the hotel as a whole has a great infrastructure Also thanks for helping my fiancee order our dinner as she does not speak english and the staff was very supportive and patiente with our first time common international travel challenges

Nothing to complain really

Very good location. Nice, clean spacious rooms, very good breakfast. Curtains were excellent and darkened the room for nights. There was coffee/tea making facilities. Good bed. Location is great - wide range of buses beside the hotel, whitechapel underground and overground station is like 10 minutes walk, new elizabeth line comes to whitechapel directly from heathrow in 40 minutes. Supermarket, market and many ethnic fast food places are just on the other side of the street.

The hangers were that kind of "hotel" hangers. Quite a poor choise of tv channels.

We really enjoyed the cleanliness and the overall friendliness of all the staff. The restaurant staff was amazing! The restaurant manager was very friendly. My little pre-school daughter constantly says, I want to go back to London and see Flor. I miss Flor,mommy mommy can we go back to London and see Flor" hahahaha. I already know she will be asking me that for years to come. This Holiday Inn location is close to 2 tube stations, Whitechapel and Shadwell. We walked, took public transportation and caught uber everywhere in London. The location was safe and not in a sketchy area. We walked around the neighborhood and felt safe doing do.

When I first arrived I was very confused about the electricity because it was my first time seeing it used with the key card. In the future let guest know that at check-in that the key card goes in a slot of electricity since people from around the world come there. The front desk was very helpful in letting me know after I called. There was not a view of anything outside our window. The view was a wall.

Actually, It was a nice experience, I like almost everything. The staff and breakfast were perfect as well as the wi-fi quality. The location is good. Ready to recommend for a short staying.

Here are two problems that I'd like to highlight. Firstly it's the air conditioning, which is not possible to turn out. I had done it every evening, but it turned every night on by itself, so I couldn't sleep well because of the noise and cool air. Secondly, the "do not disturb" sign wasn't there, and when I tried to work from my room, every 30 minutes somebody tried to walk in to do cleaning (I guess) which wasn't needed. Also, I had some problems with the first time connection to the wi-fi (on my laptop), but it's a minor problem.