Clean rooms and staff are very helpful via email.

No elevator. Which needs to be considered especially travelling with kids.

Hotel in a quiet area of Shibuya that has a nice local feel. Many nice restaurants and shops close by.

I wish there was a manual in English that provides instructions on how to use the washing machine. We ended not using it and instead going to a local laundry because we were confused: all the buttons were in Japanese.

Great studio space with everything you need, well connected, nice area

There is a water temperature system in place that was not great for winter stay

Really pleased with this hotel, amazing value for our main Tokyo stay. There is no staff there, but if you read the instructions they send you carefully you'll have no problem checking in and accessing your room, it's pretty straightforward. The room was spacious for Tokyo, it had a little kitchen and microwave which was useful for the 7/11 tasting sessions, and it had the biggest bathroom of all the hotels we've stayed at in Japan. Everything was super clean and it was a very convenient choice, with a Bus that goes directly to Shinjuku really close by, as well as metro stations within a 10-minute walking distance. Super happy with this stay and would definitely go back.

The only thing I would point out is that there is no elevator, therefore if you're on the third floor like we were, it can be quite the climb at the end of a long day exploring Tokyo. It was no issue for us, but if you have mobility issues, I would recommend requesting a room on the first floor.

This is the best booking accommodation that we’ve ever booked. The location is perfect, super close to Shinjuku. You have absolutely everything you need. Even the toilet has its own heating. Big and comfortable bathroom! Kitchen is very clean and has plenty of things that you can cook with. We also got bathrobes in japanese style which was interesting . The people that we were in contact with from this hotel were very helpful, nice, kind and understanding. He had a situation that was our fault and that they managed to solve very quickly and easily. We are very thankful. All our recommendations are on this place.

There is no such thing.

Very clean. Great value. Lots of towels and even pyjamas. Great to have a small kitchen and fridge. We used the washing machine and the bathroom drying room. We did have to buy laundry detergent but you can find it at any convenience store. Excellent bus connection to Shinjuku station or a short walk to Hatagaya subway station. No elevator in the building so if someone has mobility restrictions then it is not a suitable place. Even reaching the ground floor rooms requires the ability to use stairs at the hotel entrance.

We knew there was no elevator so it was not an issue but could make the hotel unsuitable for some guests

Whilst not on a main JR line, the walk to the station didn't exceed five minutes and it was a very short train ride to Shinjuku, but was still very convenient. Nice quiet residential area with lots of nearby facilities. Room was clean and a good size and would stay again!

Personal preference but I found the bed incredibly hard, along with the pillows. I was sleeping more due to exhaustion from the day and not the actual comfort. I would also have appreciated some instructions for things such as the washing machine, but that's on me for not knowing Japanese. There is no elevator but I knew that when booking.

The amenities were as described. The room was clean and we were given an extra change of towels. The position was increased at the heart of Shibuya district, with shops and commerce in proximity . Overall it was a great stay

The property does not have an elevator, so watch out if you have a big luggage Also, I could hear all the noises from the street downstairs. Fortunately the neighbour is quiet

Place was nice and clean just as advertised. We had some trouble going into our room but we were able to contact the staff who quickly arranged a new room for us, which was amazing

We had trouble checking in as the room they booked for us originally turned out to be the storage room, which led to some confusion and frustration at the start, especially in the hot weather, but thankfully it was resolved fairly quickly by phoning the staff

The room itself was excellent, clean and well equipped

The code I first received was incorrect so I had to contact Luana to receive another one, the problem was quite swiftly sorted but it wasn’t the best welcome No lift when we had heavy luggage The hotel’s messages on booking.com seemed to have been hacked and I received a phishing message linking me to a fake booking.com website… I don’t know if this is a booking.com or Luana Shibuya issue, but it made me feel uneasy about my stay.