Customer service from front desk are exceptional! Especially females employees they work very hard and they give the best customer service. Also, we received a wonderful service from personal of the breakfast section, housekeeping and the door service gentlemen they are always welcoming with a great smile and kindly and polite hospitality.

Humidity in our room, we request to be switched to another room and problem was resolved.

LOVED Barcelo! The front desk staff is the BEST! Great location. Great breakfast and dinner buffets. Liked the pool area. Enjoyed the spa services.

Lacked info in the room as to buffet/restaurant hours of operation, room service and location of pool or spa. Had to ask several staff. Room service staff was NOT great. Barely knock before coming in the room. They don’t identify themselves. And don’t seem to come at set hours.

The hotel is good but the rooms are a little old and dated and it probably does need an upgrade. The room is big and comfortable enough though. The hotel has a nice pool and the gym is also good and quite well equipped. The location isn’t close to any of the tourist attractions but Uber is very affordable so it was easy enough just to uber places.

The WiFi in the room was terrible.

Bed and pillows really comfortable - room lovely but dark and constant car horns outside! Pool lovely sunbeds really comfy Staff really helpful Worth getting the Breakfast and Level 9 snacks from 4pm

Poolside bar music very loud which makes me sound really old 🤣 but bartender couldn’t hear me speak or rather shout at him and we couldn’t have a conversation round the pool.

My stay was great. It would been perfect if not for one problem, there was humidity in the room so much that you can smell it. I opened the window to see if letting a little bit of fresh air in would help but it didn't. I don't if it was the carpets or what but I think that was the only problem I had with the place. Other than that all good.

The smell of moldy humidity in the room.

Very good breakfast and dinner buffet. Very comfortable bed

Headache music during breakfast meal, and very old powdered coffee creamer. Powdered came out caked

if you are traveling for business I think the Barcelo is the best in Santo Domingo. I have stayed in other places that charge more and offer less. Pool is also nice and if you book a superior room you have access to the 9th floor terrace. (Superior rooms still less than other hotels.) If I am traveling for work I will always stay here. Super reliable Spanish chain that offers way more than American hotels (Hilton) where everything is an add on and prices are higher. This hotel is also a good stop in Santo Domingo if you are traveling elsewhere in the DR. Staff is nice.

The room was nice, clean and peaceful. The bed was great, comfortable and soft. The breakfast vary which was pleasant. The staff was attentive and ready to help. Especially Yerrisa. Every question we had she was always ready to serve us. Top!!!! And the soup of sancocho: delicious.

Very convenient location.

Pool is open to people outside the hotel, thus making it less peaceful and over crowded with kids and non-guests. Not everyone in the pool paid for a day pass, many were just brought in by hotel staff members (friends). Someone should check on that.

facility was clean and nice. Food was great too.

when we were about to check out they told us we consumed a juice and a chocolate, but we didnt and the receptionist treated us a bit like we were lying about it. And she made us wait and afterwards apologized not for the treatment but for the time taken away. *eye roll*