The riad is really good in terms of authenticity and the service was great by Jamal during check in and the whole stay.

The room was near the sideways, so you can hear everything from people walking outside which doesn’t let you sleep well.

Enjoyed the stay, the staff were brilliant, friendly, helpful. The Riad is situated a short walk from the main square, Jemaa el Fna, with lots to see along the way!

If they had tea/cofee making facilities in the room, it would have been better for me personally, but only a very minor critisism

cozy atmosphere, great care for details, amazing rooftop with lots of couches to chill out and watch the sunset. Really good breakfast, attentive staff. great location inside the medina, but just a couple streets of the chaos of the markets

I had to leave early on my last day (like 7:30am). so i asked the night before if i could have a coffee around 7 am (breakfast starts at 8am) and i was told that that was fine. next morning no one was around and everything was dark … no biggy, but you know not nice though. one other thing - two days after my stay I received a notification from booking that my stay had been canceled by the host because of no show … mmmm. well, i did show and paid cash for my stay (as requested). again no biggy, just a bit weird.

quiet and peaceful. big and clean room. friendly staff. excellent breakfast.

it was a little bit hard to find as many roads in the Medina are. could maybe have a few more signs to show where to go

When we first arrived, we had a problem because the payment was not withdrawn from our credit card because we booked the place through Booking. The hotel’s inability to receive payments through booking made us a desperate at the first stage. But then, after the problem was not caused by us, Ahmed from the staff did his best to help us. Apart from that, the breakfast of the hotel, the friendliness of the staff, especially Ahmed’s hospitality was extraordinary. The location of the hotel was also very central and we went everywhere on foot. We are travellers who like to walk, but we think everywhere was very close to each other. If I come to Marrakech again, I will stay at Riad Serenis for sure

Our family vacation at Riad Sérénis exceeded our expectations. It was our first time in Marrakech and, thanks to the friendly and absolutely supportive staff at the Riad, we felt at home immediately. They will help you with the location of attractions and book the best. tours around and everything you need to know to have your best experience in Marrakech❤️ Beautiful and Comfortable Stay, Clean Rooms, Delicious House Tea 24 hours a day🫶 Absolutely Recommended ‼️

I liked every moment of our vacation at Riad Sérénis‼️

The vibe is awesome inside (the pool, trees, relaxing music playing all the time), the staff is very helpful.

It’s very hard to find at first, the instructions given by riad is not clear as google maps shows incorrect place. We had to walk around for a long time and ask in other riads. Also staff doesn’t reply on booking.com although they are always sitting at reception desk.

The staff was very friendly and helpful-24hrs. Amazing pool, great breakfast. The initial impression was worrying but the staff made me feel comfortable. Having security personnel at the entrance of the lane made me feel comfortable at night. The location is amazing and walkable to all popular destinations.

Rooms were small, Castro phobic. You can hear noises. Considering Riads are old buildings that's how they will be I guess. The rooms were a bit mucky smelling, which we got used to.

1. Staff were very friendly and ready always to help. 2. Nice sweet breakfast. 3. Located in the proximity of all you need, including Dar Moah picking point for day trips. 4. Pick-up and drop off to and from airport (upon payment) 5. Comfortable beds. 6. Old school riad

1. Hot water takes some time to turn hot :)) 2. Room cleaning is done only upon request. 3. Hard to find without someone to guid you.

The property was in an excellent location, everything was clean and tidy and it look really well maintained. The staff in the property were so friendly and helped us out with lots of different things, from letting us stay in a different room because we forgot to give them our key in the morning. They also printed out our boarding passes for us when we realised Marrakesh airport needs physical ones. They were also supportive, calm and helpful during the earthquake. Overall had a great time here and would highly recommend to anyone else! The breakfast and tea was also a lovey inclusion :)

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