Front desk: The front desk clerks were very hospitable, and kindly offered and arranged the reservation of taxi to a place I'd have liked to go. They also consulted me nicely about the activities in Valdivia such as a ferry tour. Bathroom: There was a small central heating system in the bathroom to keep it warm, in addition to the main one in the bedroom. There was a support bar on the wall aside the bathtub, to help us not to slip during a bath, that is helpful not only for elder people but also for anybody. There was a plug of the bathtub. It suggests, in addition to the side of the hotel, previous hotel guests have had good manners. As bathtubs in Chile are not usually equipped with a ring such that the plug is connected to the bathtub by the chain of the plug, the plug has got lost in some hotels even when the hotels equip with bathtub. View (location): The hotel lights up the garden along the river at night, that gave me further nice memory of the place. The main building of the hotel is one of the charming buildings along the Valdivia river between the bank and Haverbeck island. It must have been contributing to Valdivia's name among tourists, as I saw the building attracted the eyes of ferry tour's passengers. Breakfast: The hotel is very exceptional in Chile in that it served vegetable in addition to fruit at breakfast. I’ve ever met in any other hotels I stayed in Santiago, Valparaiso, Puerto Montt, Castro, Temuco, Pucón, Osorno.

It would be nice to visit on summer, as they even have small pools aside the river.

Very friendly and helpful staff with good local knowledge. Beautiful location, right on rivers edge with only 20 minute walk into town. Good view from our spacious room. The hotel was warm inside. They served an excellent breakfast in the morning.

No tea or coffee was provided in the room, and TV didn't have HTMI input for a laptop. However, this didn't detract from a lovely stay.

The rooms and the grounds were beautiful. Very quiet. The lawn area and path by the river was lovely. The buffet breakfast was very good and varied. The restaurant was also excellent.

Two things: 1) we ended up paying the IVA even though we are not Chilean or foreign residents. We provided our passports and visas when we checked in. We thought that would be taken care of as a credit to our credit card, but that has not happened. 2) The rooms need screens for the windows. The outside air is nice at night, especially with the nearby river and foliage, but the unscreened windows allow mosquitos to enter if the windows are left open.

location on the bank of the river, Gustavo, the receptionist was very friendly and attentive :)

some rooms are located in the wing which is not visible on the picture, does not look attractive at all, the room was very basic and worn out, a hostel type, bear walls, no decoration. The location is on the river bank but on the street that gets very busy. and far from the city center, would not come back.

Great surroundings with beautiful views of the river. The breakfast is delicious and there is a little bit of everything. The location allows you to appreciate the nature but not be so far from the city.

Nothing!

The property itself, the beautiful building, decoration, furniture, cleanliness, location, food, the beautiful dock, rooms, everything.

The cardkey system. It needs to be repaired or changed.

We had a room with river and pool view on the second floor, the view was quite amazing. The location of the hotel is perfect if you have a car, easy to arrive and easy to drive back to the center of the city.

Overall I'm very happy with our stay, but the continental breakfast could be improved.

Breakfast good, but nothing special. Same thing every morning. Staff super! The location is probably the best feature of the Hotel. Right on the Rio Valdivia. Although it was not the right weather, they offer a beautiful terrace with a covering and sofas and tables during the summer season. A great spot for morning coffee or afternoon drink.

Because of the Todos los Santos holiday, the dining room was closed the first 2 nights of the stay. Valdivia does not offer much in the way of good dining so we were forced to get by on restobar type food. Only other slight discomfort of the hotel was the room temperature. There is no individual control and the only way to cool down is to sleep with terrace door open. Anyone going to Valdivia looking for fine dining with a view and exceptional service, try Fishcarraldo on the road to Niebla. It was the highlight of the 4 days in the area.

the location was beautiful

No elevators for my senior parents. They didn’t accommodate the group as a family. we were put in two different buildings, one of them very updated with big rooms and the other with small rooms with a few issues.

Nice room, elegant setting, really nice sitting outside in the evening on the river.

Bar restaurante closes at 9, not really walking distance to downtown businesses. A little less friendly and welcoming than most places we've been in Chile.