Locations

No repair!!!

really lovely old building,great location and friendly helpful staff.

this is the first hotel I’ve ever stayed in that hasn’t got it own car park,which I did know when I booked ,pay and display car park is only 1 minute away however don’t forget at 9 o’clock each morning to renew your payment we got £50 fine at 9-15 as we forgot,the traffic wardens are out to get you as soon as they can…

The staff made our stay. Special mention to Julie & Leon in the bar. Wren and Trish at Breakfast and Jack who seemed to be everywhere. Our housekeeper was also super kind and helpful but we didn't get her name. The hotel is super clean, the food for me was top notch and position of the hotel couldn't be better. Parking was also easy.

2 members of our party had some mobility issues. This was a slight problem as all of the flooring was uneven (due to the age of the hotel), and there wasn't a lift. The stairs were steep, and the handrail was very low, making coming down the stairs difficult. We did get help taking cases upstairs by the incredibly helpful staff. We had two rooms, only one had a walk-in shower. Please bear this in mind when booking.

The room was extremely charming being small without suffocating and cozy without feeling like you were being swallowed whole. The huge wooden beam running the length of the ceiling was extremely comforting and the window, although small, helped maintain the sense of privacy. Also the slight slant in the bathroom due to the ancient age of the property was genuinely fun, highly recommend socks for maximum slide.

It was a shame that there seemed to have been a couple of staff missing leaving remaining staff to scrabble a bit, despite obviously being quite over-worked they were really friendly, willing to help and nothing was too much to ask. They were trying really, really hard.

Room was old but very charming. I was in the Henry the VIII room and it was lovely. I do think the mattress was larger than the bed frame but it was still comfortable. The bathroom size was small but just fine for me. The floors do creek a bit when you walk and the carpet did look old but blended in well with the decor and feel of the room. After all, it is a very old structure and those things are to be expected. All of the staff members were very helpful, kind and truly charming and wonderful, and I loved that I was called, "my lovely!" I know that they said that to others, but it still made me feel special.

No pancakes were available nor Eggs Benedict during my stay, but the breakfast I did have on each morning was tasty and will made. I had hoped for the large room with a bay window but it was unavailable. Despite that, the room was lovely and just fine. Also, I do wish that the orange juice was fresh squeezed and not squeezed out of a box. I did, however find fresh orange juice at the Coop Market, so all good.

The property is amazing, truly beautiful and we have stayed here many times.

Normally we don’t have breakfast included so thought it would be a treat. Unfortunately it tainted the experience. The staff are usually wonderful and we never have an issue. However the two older ladies hosting breakfast were rude, in complimentary about our perfume, did not explain our options, made us wait for ages outside to be seated when there were many empty tables, while she stood and chatted to a table for ages. They are the only thing to let the wonderfulness of the beautiful place down.

Visiting from America this hotel certainly met my expectations for staying in a historic property! So much atmosphere! Loved it. Very clean. Friendly, helpful staff that went above and beyond to make our stay enjoyable and the best it could be. Thank you to them. Great location, close to the Abbey and Chalice Well. We had dinner at the hotel and the food and service were excellent. Parking at the rear in the pay car park was convenient and reasonable. Would certainly stay again and highly recommend.

Travellers with mobility issues should be aware that there are no lifts so this might be an issue for them.

Positioned right in the heart of the high street. Ample parking behind the property, but paying. All day parking will cost £6.50 but that's not uncommon these days. Very atmospheric building dating back over 600 years.

Room prices are okay, veering towards overpriced, but you are staying in a 15th century hotel with bags of character, and there's a uniqueness to every room. I just thought I'd stayed in much better for the same price, but I think it does cater for the one off holiday maker, rather than the weekend break Brit. Access for disabilities can be a challenge. Can get very busy in the bar, but generally is okay and doesn't close too late, so is generally peaceful after 11. Staff were okay, not over friendly, but seemingly few and looked quite stretched at times. Food isn't exceptional, and again maybe overpriced considering the competition elsewhere in town. Plenty of cafes offering a wide menu, so you'd be silly not to sample those.

Location is excellent with access to the high street and to the car park at rear, our room was lovely and beds were very comfortable. Despite my anticipations, especially staying with a young child, the hotel didn’t feel uninviting or spooky, although our kettle did go off in the middle of the night! Lovely hotel, really pleased we chose to stay here. The lady in charge of breakfast was lovely too, was ever so cheerful towards us and our baby despite being run off her feet.

Walls were very thin, next door had their tv on very loud which disturbed our baby for a short while. However, we are very aware that the building is very old and these things come with older buildings. It wouldn’t put us off staying again.

It’s like stepping back into another time level, it’s so very different from your average hotel as it’s steeped in historic magic. The whole experience is pretty unique and I’m considering taking my grandkids there to show them the true meaning of how British architecture was back in the 17th & 18th century, and more importantly how it is still playing its part in today’s society. Staff were attentive, helpful and very friendly, the food was superb and the friendly atmosphere in the bar made for a lovely little anniversary break. We stayed in the Abbot Shellwood room (number 3), which had a 4 poster within a massive room complete with handmade 300 year old furniture. I would recommend it if you appreciate the quaintness of the hotel, it’s different in a lovely way.

My biggest bugbear with any hotel is the lack of free parking and this hotel has no free onsite parking, that being said we paid £6.70 for 24 hours but the very large car park is right outside the rear entrance.