Beautiful hotel and lobby. Minimalist decor which suits us very well. We needed a place for a gathering of four people for about an hour and the seating areas were very good for that. Staff was very helpful

For a summertime stay the comforter was very heavy. Only one cup for coffee maker had to ask housekeeping for more. Gritty bottom on tub, intended to minimize slipping Im sure, but didnt feel ok on bare feet. One FUNNY thing. One of the small pictures above the bed was hung sideways. A test, perhaps?🤣🤣

Room was very quiet and comfortable. The staff were all so friendly and welcoming

The location. Being on the interstate at the corner of a cross street there were alot of homeless and unsavory appearing people wandering nearby. I didn't see anyone on the property that caused any concern. Being unfamiliar with the area, I was uncomfortable outside after dark. I had to park in the back and moved my vehicle as soon as possible. I didn't see any security wandering the grounds

Over all it was a beautiful room. I liked the fact that the ac unit was built in on the wall. I liked the mirror it was big and beautiful. The room was very clean as well.The lady that checked me in that night was very nice and patient as well.

nothing at all

We loved the spaciousness of the room. We were a family of five and the room was big enough to accommodate us comfortably. We enjoyed the overall cleanliness of the room, along with comfortable beds, with plenty of pillows.

The gentleman who check us in was very courteous, patient, and accomodating. I noticed how he calmly attended to each guest and didn't rush or half-ass things, even when it got busy. I wish I could say the same about the other staff member, (a lady). She was not very welcoming or approachable. Also, cleaning was slow, in our opinion. We left early on Saturday morning and did not return until 3-4 pm and our room was still the same. We had to request extra towels.

I loved the greeting from the staff each time I entered the door. They called me by name. The black guy at the desk was very nice and always smiling. Patrick was very nice and helpful. The white male that worked at night was also very friendly.

We let the sofa bed out, there was nasty sheets just stuffed down in there, we lifted up the mattress and there was trash and lots of dead black beetle bugs under the sofa. Obviously they wasn't cleaning under the sofa, and there was only 1 elevator working

Service from the clerk at cash register was poor. Clerk appeared to be in a bad mood that morning. The cook was not customer service friendly and tossed the food onto the plate.

Better Customer Service and Food Prep.

The breakfast was great and the young lady(with short colored hair) always offered a greeting with a smile. I value attention to detail and she has it and I may be wrong but I think she likes her job- at least that's the vibe she gave us the 3 days we were there. I appreciated the cook preparing our vegetarian omelets. There were always perfect. That gave our experience personal touches. Also, we enjoyed the honey-glazed salmon over rice pilaf with veggies as a dinner option. Oh my, that was so good. The atmosphere was enticing and the property (inside and out) was clean and well kept. The upgrades look good, really good-very modern. Everyone was so attentive and gave great service.

The fact that there is not a tip jar available to show appreciation for the restaurant employees. I asked for an additional pillow, but the employee couldn't access one after 10p.

Safe and convenient

Not enough choices of nearby eating places

Location, room size, amenities and it was clean.

Two days before my arrival I notified the hotel I would be using a different card at check in. I was messaged back confirming that would be ok. Upon arriving I handed my card to the Front desk lady and she still charged the other card and for way over the correct rate. Manager reimbursed the difference and gave me the correct rate but they couldn’t take it off my card and put it on the correct card. And I still haven’t gotten the credit back yet for the difference in rate.

Clean, staff was very friendly and helpful.

.Check in was rough. Quoted price on booking was not what desk staff was charging. Was all over the place with price...after a back and forth I ended up paying $30 more? He didnt seem to know how to add numbers. Only real issue with our stay. Shower wasnt great.