Everyone at the front desk was very nice upon arriving, and the personal TV screen was a nice touch! We had a handwritten note from housekeeping (I'm guessing), which I thought was very sweet. The hotel was very clean, smelled nice, and was appropriately quiet.

The bathroom :( Our bathroom vent did not work and it made showers very sticky. We had to shower with the door open which caused moisture to accumulate on everything else. I did inform the front desk after we realized it wasn't working. I was told that maintenance would be in to look at, but it wasn't fixed before we left. Also, the water in the bathtub was either very hot or freezing. Turning the nozzle even a little would cause a drastic change. The faucet was loose in the shower as well.

Very unique facility as far as a layout, but open, spacious, and very nice rooms.

At 9 PM, the sidewalks are still not been shoveled. The gentleman at check-in wasn’t overly friendly by any means, and I don’t know if our reservation included breakfast because he did not give me any kind of tickets, but being there for work I would assume I paid for breakfast. On that note… I think it is becoming outrageous that a simple continental breakfast is not included with a hotel stay.

Four points staff went above and beyond to accommodate my family and I. BOOKING tried having the hotel cancel my reservation for our suite bc they overbooked go figure and 4 points by Sheraton staff worked quickly saving the day and my daughter's birthday by helping get us into a double adjoining room. Breakfast buffet is work the price. Having a bar, pool and hot tub was a great feature. Rooms were spacious. Patio rooms. Will return directly through them next time bc of the phenomenal customer service.

Saturdays are very crowded at the pool. We stayed on a weekday with nobody there but on Saturday do to a birthday party we werent able to get a chair or use hot tub. If the pool is our main goal we will shoot for a weekday next time.

I hosted a prom send off for my daughter. We booked a Wellness Suite that provided plenty of space for hair, makeup, and getting dressed. The courtyard was beautiful, and although it was closed for upcoming remodeling management allowed is to use it for red carpet & balloon photography. We had food and balloons delivered with no issues. Additionally, or guests (friends and family) experienced no issue coming inside to take photos and playing a part in the send off as some hotels limit visitors in the rooms.

The room is more than enough to stay as couple. Even with my toddler, we stayed in 1 king bed and that was enough. Bed is comfortable. We paid for breakfast and that was delicious. We used pool and hot tub almost everyday and we liked it. Especially my daughter loved it.

I am a little bit selective person for breakfast and not eat everything (such as pork). Breakfast choices were not enough for me. Pool closing time can be later (it is 9pm). We would like to use after my daughter sleep but she sleeps around 9 pm and after that time we could not use it. These are not big deals but good to know.

The manager in the evenings can’t think of his name but he’s very helpful and tries to make sure u have a comfortable stay. He was very hopeful I was upset about my room and came and tried to resolve the issue np

Dirty room,smelled of mold and dirty sink door didn’t look secure

The staff was very friendly and welcoming especially the bartender. I really thought the manager, Tariq was friendly and made me feel at home. I returned the next week. I plan to make this my primary place to stay when I am in the metro Detroit area.

The area to go to the hotel is VERY confusing and very easy to miss the driveway. I did not like that the driveway and street was literally a pothole hell. I drove my car there the next week and felt like I had to dodge all of them in just under a minute. That was bad. I did ask for another set of towels but housekeeping never came so on my way back in I just asked for them at the front desk. First visit there the main elevator was out of order and I had to lug a 50lbs. suitcase of the stairs and back down when I left.

The jacuzzi room was nice but their was a gapping hole in the ceiling above the jacuzzi, very unsanitary and uncomfortable.. and when i say gapping i mean big enough for a person to fit through and the jacuzzi was not cleaned properly it was still yellow

We enjoyed the walk in shower, quiet location , restaurant on site and staff was friendly

The property does not have the option to purchase on demand movies or login into streaming apps such as Netflix and does not offer room service

very close to lots of shopping restaurants

there isn’t a door to turn on shower first. it’s a bit awkward! you literally have to get sprayed with freezing cold water just to turn it on.