What I liked about our stay is that this hotel makes you feel like you're in a Royal Palace. The hotel itself looks like a palace! The hot tub in our room was also a plus, and the food wasn't that bad either. Overall, it was a pleasant experience to stay in this hotel.

Keep in mind that the location is quite far from Tagaytay's Town Proper. And if you want to go to the establishments on top of the hotel, it's a long walk... so it's still better to use the car to eat out. Be prepared to pack your snacks or food, so you don't have to order the expensive room service.

Views from the rooms with a volcano view were amazing. Large, very clean rooms. Helpful and friendly staff at front-desk, helpful and friendly porters helped with our baggage during check-in and check-out.

We had lunch on 12-29-23 at the hotel restaurant and service was very slow. We asked several times for our food, after other guests that were seated after us, received their food. We had breakfast the next day and the selection was mostly Filipino food. Almost no Western-style breakfast items, and just two kinds of fresh fruit. More Western and healthier breakfast items could be added (wheat toast, croissants, muffins, Greek yogurt, cereal, orange juice, more fresh fruit, hard boiled eggs). There were several fried breakfast items.

I have a mixed feeling about the hotel: we stayed a long weekend (Sat to Mon), and during the weekend it is overcrowded, with a lot happening. Of course this is due to the fact that a lot of people are going to Tagaytay during the weekend, but it is affecting of course your stay as well. On Sunday the breakfast was in a big room and nothing special, while on Monday it was in the dining room, with an amazing view and a really good service. The room was big with a nice view, beds and pillows really comfy. The view from the room was amazing. The pool is warm and nice, had a lot of fun, and of course we enjoyed the nice view of the volcano. The hotel is located quite a lot out of the town, so keep that in mind when booking.

I did not like in general the fact that it is overcrowded during the weekend, but it is like it is, and everything in Tagaytay during the weekend is overcrowded - but this is affecting the quality of your stay. The water in the shower was not that warm

The facilities are good, pool, play area. The rooms are also clean and quite spacious. The staff are also nice and attentive.

There were no towels on the room and we have to ask the housekeeper. The issue also was the check in process whereas we were asked to wait for around 20mins because they said the booking I made thru booking.com still has to be verified by their reservation staff :( but why?

Breakfast buffet was just right. It was not overwhelming but the food tastes good. The heated pool was good too since it's a cold place and it's challenging to enjoy the infinity pool.

We had to wait a long time to be seated. We went to the restaurant when it was not "peak" but we still had to queue. It would be good if the entire pool was heated. The heat was only coming from the shallow part.

The hotel, the room, the amenities were all great. But what stand out were the staff who were very helpful, accommodating and friendly. Special mention to Kian! 👍👏

There was nothing I didn't like but it would be nice if they add more shops where you can buy clothes and other souvenir items considering that the place is somewhat isolated.

Pets are welcome in this property without discrimination. I was with 3 of my furbabies and they enjoyed our quick birthday getaway. Charges are reasonable. I just hope they have a resto of cafe that allows pet owners and their babies to eat and relax overlooking taal lake and no need to go outside the hotel to do so.

The free breakfast is just average. Coffee is great though.

Large rooms with a great view

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Facilities, it’s clean and very comfy beds

I just noticed that the water heater from the shower automatically gets cold from time to time I guess it’s not a good idea because we need to wait for the water to get hot again then continue my bath it’s totally a waste of water, and when the balcony is open the aircon automatically turned off we didn’t notice it right away I thought the aircon is not working

They waived our security deposit and even gave us complimentary wine and some treats. The check-out was also very smooth and hassle-free. Definitely our favorite hotel in Tagaytay!

The pool was supposedly heated but maybe due to non-stop raining, the water was cold.