Everything. I am from India and travelled solo. I was thoroughly taken care of ! I opted for half board so I was served dinner and breakfast in an individual private room within the restaurant. The food was so delicious and beautifully presented. The staff were very helpful and friendly. The onsen is very easy to book at no extra cost. I went to the private onsen and 45 mins is enough imo because the hot water will make dizzy beyond 30 mins anyway. They also had gelato, snacks and sake for sale which you can simply pick up by filling out a form and pay for during check out. They even helped me put on a beautiful yukata in which I had dinner and could go to the town wearing. They also provided pyjamas in the room which I wore to breakfast. It’s the best experience and I recommend this hotel to every foreigner who wants to experience onsen for the first time in a beautiful countryside town of Japan.

Even though the hotel is far from the station, the staff offers a shuttle bus to and fro the town so it’s not a problem at all.

Room was cozy and the view of the river is great! The on-site onsens are great, an indoor onsen and an outdoor one which has a great view of the river, so it was super relaxing and calming. The onsens are very clean, and when we visited, there was nobody else inside so it felt private. Staff are very friendly and helpful. The included dinner was amazing and super filling; I think we had 2-3 big snow crabs each (if you feel mediocre about crab, you might not want to have dinner during crab season haha)! Breakfast was great as well.

Location was a bit far if you don't have a car. There are shuttles, but they are around once every hour, and there aren't any later at night, so can't visit the onsens in town after dinner since dinner is a multi hour affair. Still, this ryokan is great if you plan to have a relaxing trip!

Beautiful location and fantastic service. Shuttle van picked us up from the train station when we arrived and hotel offered regular shuttle service to and from the town center during the day, which was about 10 min away by car. Room was spacious and clean. On-site public and private onsens were clean and relaxing. Breakfast and dinner were included and my goodness, you never left a meal hungry! Incredibly relaxing getaway!

Not located in the town center, so we had to rely on the hotels shuttle service. Amount of food served at meals was almost too much.

Internal hotsprings, very very comfortable amazing Japanese twin room with magical river view and amazing wooden bath. Good to gave a shuttle to and from Kinosaki railway station. Staff sweet and kind

Diner and breakfast had much too much crab-based food for us that we could not easily digest. We actually could not eat anything for breakfast after the heavy diner. Meals are expensive, so we decided to cancel diner and breakfast for our second night. Because tge young staff does not speak good basic English and may be due to poor training, they did not explain in detail the content/substance of the different food courses (as the English menu was not enough). So we were left guessing without always resolving it

The staff at Ginka were very welcoming. They explained all aspects of the onsen. The room was tradional Japanese with a beautiful view of the river. The onsen was clean and well provisioned. The view from the outside onsen was gorgeous. The dinner and breakfast were exceptional. The first were in the private rooms. The second were looking over the river. The town of Kinosaki is beautiful and a joy to walk around. A divine place to get away from the bustly Japanese cities and experience a relaxed break.

If I could make any criticism it would be that there was too much food, especially the dinner. But it was all so delicious that you are happy to keep eating.

Lovely room with amazing river view. Fantastic private bath looking over river. 2 private Onsen. Public Onsen with indoor and outdoor pool. Great hospitality and our hostess helped us dress in our Yukata. Service in restaurant was amazing. Most comfortable bed comforter ever! Late night udon.

Wifi was poor. The location is just out of Kinosaki which is good if you enjoy the privacy of the resort but if you want the atmosphere of the town you need to take a shuttle. The dining was spectacular in presentation and quantity- some of the dishes were a little bland.

Perfect for a relaxing getaway. Typical Showa-Ryokan-Room with a Cypress-Wood-Bath. Room was really lovely and the Onsen as well.

Ryokans are quite expensive but I think it was not necessarily worth the price. Only Japanese breakfast was included and it was not that tasty although I am a big fan of Japanese cuisine. The remote location with the comfy room was really nice but I would rather recommend to do some Onsen Hopping in Kinosaki-Onsen unless you want a relaxing weekend with some privacy.

We booked 3 rooms for 6 adults at Ginka Kinosaki Onsen. In addition to the public and private bath (can be reserved without additional charge), the rooms we booked came with our own in-room furo to enjoy. The rooms are spotlessly spacious and the service level and staff at Ginka are exceptional! We arranged the hotel shuttle to take us to/from Kinosaki Onsen train station upon arrival and departure and with a reservation, they will even take you into town. It is true that the the property is NOT within walking to the main town but that’s the beauty of it…the property is simply relaxing. I feel it’s important build in a few nights of just some R&R while traveling and not have to be “on the go” the entire time. We also opted to have a kaiseki dinner one night and we enjoyed our meal and excellent service. From your Hawaiian friends, MAHALO Ginka for a wonderful stay!

For a luxury onsen resort property, I was expecting to be able to book massage appointment but they do not offer any such services. That seemed strange to me as most properties of this caliber offer massage services, even with contracted vendors for in-room shiatsu appointments.

We really loved the hotel stay - being greeted with the magnificent view of the sky, mountains and river when we entered the room, and we loved the peace and quiet of the location away from the main Kinosaki Onsen street. This did not pose any issue to us because of the free to-and-fro shuttle service that the hotel provided, which made it very convenient. We really enjoyed wearing the kimonos that were lent to us (and all other hotel guests), as we could wear them to explore the streets of Kinasaki-onsen. It was our first time, and the staff were really gracious in helping us wear the kimonos properly. The generosity of the hotel was evident through the complimentary yakults and we enjoyed the private Onsen and snacks/drinks that we could purchase with ease anytime. The breakfast view was fantastic too! We felt safe, at home and welcome - i.e. they made an effort to welcome us and bid farewell to us, which we appreciated too. It was truly a 5-star experience!

the location by the river is beautiful, it's very peaceful. staff was very polite and kind, and gladly took a reservation for the private onsen (tattoos). I loved the room with the bath tub and the seating area + sleeping on the futon was really comfortable. Dinner and breakfast were great: lots of different dishes to try from, seafood, meat and vegetables.

if you want to visit the small city of Kinosaki Onsen as well, it may need a little more planning, as it's about 15 min by car. however, they gladly help you and offer a shuttle in and out of Kinosaki