Beautiful new and very well equipped hotel, spacious rooms and friendly staff. There was a sauna in the bathroom and the breakfast was sufficient. The hotel is located close to the centre.

The surprise for us was that there is a charge for cleaning the room? Respectively we were only on a long weekend, so it did not restrict us, but if we understood correctly so there is no cleaning, ie not even taking out the baskets. It is not pointed out at the time of booking. There is a charge for parking (40 Zl) but this is clearly stated in the hotel terms and conditions.

We stayed at Five Seasons one. The room was huge! More an appartement than just a room. There was a living room with a balcony, a bedroom and a bathroom. We really enjoyed our stay here. There was everything we needed. Coffee/tea in the room, a little fridge and we loved sitting at the balcony in the morning. The facilities (pool, sauna, cocktailbar) are at five seasons 2, as well as check-in, but they communicated that very well and it's almost around the corner. Staff was friendly, and the breakfast absolutely great! We've read that there wouldn't be that much options, well, there were plenty! Even as a vegetarian this was one of our best breakfasts during our trip around the country.

It can get warm in summer, especially since the bedroom had no window or airconditioning. We left the door and the balconydoor a little open.

Fantastic location, very comfortable beds, private sauna in the bathroom, breakfast was absolutely amazing. It is an apartment with a living room and a bedroom, quite spacious and relaxing, with a large balcony and table/chairs provided, really nice touch to the whole stay really. A peaceful and quiet hotel too. Walking distance to the cable car that takes you to Szrenica and to start the walking trail to the Kamienczyk Wodospad (waterfall). Next door to the hotel, there is a Minerals museum with amazing display of minerals, fossils and dinosaur skeletons from all over the world. Also, walking distance to the centre where we had a dinner one night (Młyn Łukasza- Lucas' mill is definitely worth recommending!). The hotel allowed us to leave the car for a bit longer on their parking on our check out day as we were not going to be back from Szrenica in time, which was very helpful. The staff in the reception were very friendly, polite and helpful.

If you want to access the outdoor pool, you have to walk to the hotel down the hill (the same chain). For the indoor pool, the hotel gives the access to the facilities in the hotel next door. It did not bother us as we did not want to use the pool but worth considering if you have kids with you. The outdoor pool is not a big one.

Sauna in the room! So cool and worth it. Everything was clean and breakfast was really good.

Nice hotel, no spa, but have agreements with the surrounding spas so that’s okay (although one of them has particular timeslots for visit and second one has to be booked in advance). Very nice staff, both reception and restaurant.

The mattress is very firm, makes it very hard to sleep on. The breakfast was advertised to be until 11 but when we arrived at 10:30 half of options were empty and they were not refilled anymore. Although we asked staff for some eggs and they were very accommodating.

Great location, in walking distance from the centre of the village and on the other side 10-15 min walk to the lifts to Szrenica. Hotel is modern and nicely decorated. Amazing views from the balcony. Good breakfast with variety of fresh foods.

Beds were a bit hard. The restaurant is too small, at the breakfast time it was always very crowded there and it was even difficult to walk between the tables.

1. very good breakfast and dinner buffet. Plenty of choices. 2. The sauna in our apartment was amazing to have. 3. Spotless clean everywhere. Impeccable. 4. Good location, 5 min walk from the center and 10 min to the ski slopes. 5. A supermarket just across the street and an amazing Italian pizzeria 30 seconds away. 6. Friendly staff. Really can’t complain of anything.

Nothing much to complain, maybe something they can do better: 1. They could have done a better job cleaning the pavements and parking of snow and ice. we had our room in the building 3 and had to go building 2 for the restaurant and reception and the way was quite slippery. 2. The outdoor parking could have been included in the booking price, but we had to pay for it separately. Otherwise, everything was perfect.

Big rooms (2 room apartment), nice view on Karkonosze hills, good classic breakfast (bufe), sauna in the room, grocery shops in 100m proximity (Biedronka, Zabka), close distance to the city centre. There is a good Italian restaurant few meters from the hotel which I recommend.

Nothing to complain.

Great location. Clean. Good facilities. Loved being able to use the sister hotel with the big pool and sauna. Nice balcony with morning sunshine. Easy walk into the village. Friendly staff. Brilliant.

Being charged for parking when I left and not having been told this on reception when I checked in and told them I had a car.

We really liked the hotel and preparation for our dog. We think this place has a lot of potential. Breakfast was very good and we enjoyed this time there.

There are some things that bothered me a bit -when we arrived staff didn't inform us about pool offer. When I went to ask the lady in the reception looked at me like I am asking about something obvious and only then she explained that there is a schedule to follow. If this was said to us in advance we would plan our days a bit differently -carpets everywhere- with the weather of snow and salt and sand everywhere it is not very convenient. Everyone walking with their boots and you hear only sand below the shoes, then in the room there is also no space to leave the shoes so the carpet gets pretty dirty -bathroom could be cleaned a bit better. In general everything super clean but sink was a bit dirt and water was not going down easily because of that