Our room was a little crowded for this stay. I thought I requested a king bed but ended up getting two queens. Limited space for suitcases etc.Two straight back chairs were placed in the entry way by the door to enter the room , and were facing the door. You could not see into the area where the beds were, so basically you would be seeing only the back of the door. Not our favorite room there. Also there was no window looking out at the courtyard, only a small window behind the mimi refrigerator that looked onto a wall, I guess. I never looked out of it. We have stayed there other times and were very satisfied with our room, etc.

See above

We really like the pool area and the staff at the snack bar was exception. The rest of the staff was very good also. The place was kept very clean.

The only problem in the snack area was that the women bathroom air conditioner was linking all over the toilet and was not fixed the whole week we were there. Also the rooms had a odor of mildew and it would help if there was a ceiling fan to keep the air flow better but otherwise a very pleasant stay and price was right for that area.

Friendly staff, clean and quiet. Rooftop swimming pool was excellent even though it was in a L shape!

The electricity shuts down now and then but it did come back on after a minute or so. The room does not have a window. I purposely chose a room that was a bit more expensive and a bit bigger in size as there were several types to choose from, I thought I picked the most expensive in the list so it would have a window, but it still didn’t. The reception said the rooms either come with no window or it has a balcony! I think Booking.com needs to be more specific in detailing the rooms.

Beautiful building with a comfortable bed and room. Very nice staff and the access to the other two Arcos hotels (pools, beach chairs) was a fantastic bonus. The rooftop pool and lounge area had great views of the city. I'd definitely stay again!

As someone else noted, my bathroom was on the small side but it served the purpose - plenty of hot water.

The staff is so friendly and helpful. Elizabeth the concierge was so helpful with any of my questions made my stay very pleasant. Joel at the front desk made checking in and out extremely easy and answered all my questions. The roof top pool and snack bar was a relaxing place to unwind any time of the day. I felt extremely safe being a solo traveler.

I liked everything about it.

I loved the location and the staff especially Angeles was very helpful and made our stay special.

We didn’t have water for a few hours when we first got there. There was never room at the pool all lounge chairs are taken by towels even if people aren’t using them .

I liked the Mexican feeling of the hotel and the staff was very friendly and nice. I didn’t have any problems with the noise from the bars around the area and the hotel is down the street from the pier. There’s a really good restaurant called Cafe de Olla around the corner that’s really good

The rooms could have been a little more spacious but it still good

Smaller boutique type hotel with a sister property available. Great location in the Zona Romantica. Close to many restaurants. Bartender Cirilo gave us excellent service at the roof top pool

Our room had a mildew type smell due to the humidity and no coffee service in the room but went to the rooftop bar and had coffee from there. Too many people “ save” loungers by the pool

The property was so beautiful, the staff were incredibly friendly, and the rooftop pool was lovely.

The all inclusive access was a bit unclear, and it was a little noisy at night.

Loved the location- right in the heart of things. Just a block from the beach and restaurant options galore. Staff was friendly and helpful

Room super small and uncomfortable. Had a min-fridge, but nothing to sit on but the bed. No microwave. Room 104. Was told the rooms on the inside corridor are standard rooms so pretty basic. Upgrade your room to one with a balcony- those rooms are bigger and not that much more expensive.Had a musty smell that just wouldn’t go away. No ice available