In general, the hotel is good. Location is great, it is of rich Peruvian culture, facilities are unique too. However, for about $300 per night, I think the service is not up to standards. One day (24+ hours) before I arrived, I messaged the hotel to request the free shuttle bus they offer, i received no response at. i finally got response from hotel one day after I already stayed there. Another thing is breakfast. It is indeed good quality, but not much variety and very much western food instead of local cuisine.

service in general, breakfast, shuttle bus.

Super location; close to the main plaza, but a block away, on a sidestreet so very quiet. Close to old churches, Sasakywaman (sp) is must see; 20 mins by taxi. The staff allowed us to leave our larger suitcases at the hotel, while we went to Machu Picchu -- Very convenient. Whirlpool for two in the bathroom. Comfy bed. I was concerned about altitude sickness, coming from Florida, but maybe the cocoa leaf tea they offered did the trick..! The hotel itself is literally a small museum...

All good...

Position, breakfast, room

We had high expectations due to the cost of the room and the multiple awards this boutique hotel has won during the past years. We have been disappointed by the overall design, that seems to be a fake replication of typical peruvian colonial buildings, without an overall coherence among the spaces and style. Internal court is not beautiful as in the pictures, and during the morning it was covered by a big tent

We visited the hotel for our anniversary and it exceeded our expectations. They surprised us with an upgrade to a suite which made us really happy. The staff was always smiling and helpful- thumbs up to Guido. The restaurant and breakfast were very tasty. It was like we were living in a museum, every corner was special. The location was also very central, 2 minutes walk from the main square of Cusco. Thank you again for this wonderful stay and we look forward to come back!

Nothing

A brilliant hotel in the very heart of Cusco. It is not on the cheap side but the value for money ratio is excellent. The room was very comfortable, spacious, the bathroom is fantastic, it is equipped with a massage shower. The only issue is that, although understandable due to the low season and very few guests, there was no buffet breakfast and we had to wait (for us) quite a long time for the most basic things like bread and butter and coffee. I am sure that this will be different in the high season. We would definitely go back to this hotel if we were to go to Cusco again. The staff are amazing.

Nothing.

I stayed at Aranwa Hotel in Cusco for just one night. It's a charming hotel with an antique style, though it felt a bit dark due to the curtains drawn to prevent rain. The decor seemed a little dated and could use a refresh. However, the overall experience was pleasant, with lots of care and attention from the staff. The breakfast was good, but it could be slightly improved.

Excellent breakfast. Very Good croissants and waffles and loved the variety catering to all taste buds. The restaurant in general was very good. Loved the Coca tea available always. The hotel is a museum in its own way. Amazing!

The Shower! trying to be sophisticated but really didn't do it for me!

The hotel itself is just a whole experience, from the exquisite breakfast to the excellent rooms, everything is done thinking about the guests , location is just a few meters from plaza de Armas Special mention and thanks to Gerard who gave us a whole class on pisco and to my dear Jose Luis who was always kind and helpful

All was perfect

Staff very helpful. They booked cabs for trips near by promptly. They took care of food order impeccably. Hotel room was spacious and charming. Bath tub and shower system was enjoyable. Location very near to main square.

I had forgott3n tooth brush. When i asked they could.not find.

Very gracious ,professional staff. Bed was very comfortable.High quality sheets and pillows.Modern ,designer -type bathroom. Two water bottles delivered to room each day,which was appreciated. Wonderful front desk staff.Rooms were large,and cleaned well. Location was the best-1 minute to the main square,yet hotel was quiet.

The wifi coverage in the room was very poor.It was better on the first floor,but never excellent.I had to go to nearby cafes for better coverage.It may be because the walls of this beautiful,restored historic building are at least a foot thick of sold rock or brick. Breakfast staff was consistently friendly,and eager to help each morning of my 7 (4+3) days I stayed in the hotel. However the menu was lacking for vegetarians. It is shameful to see cheap ,stale American cornflakes in Peru ,a country that produces a wide variety of nutritious grains. Local markets were full of different nuts and seeds and nut butters,etc.Why not offer Peru's finest?