The cleanliness and staff are both top-notch. The buffet breakfast was also very good. The location is equally fantastic with the Metro or Buses and even walking distance to most of what you'd want to visit

The only gripe is that the air con always blew cold air even when the thermostat was set to 25°C or even 30 ! With an infant, we wanted the room to be warmer and could not achieve that.

The welcome we received was warm and the information given was clear. The reception area was clean and smart and had seating and drinks. The family suite room was spacious and clean with a lovely view of historic Gare de l'Est and the surrounding area. The location is great for travelling around Paris near both metro and mainline trains, and there are shops and restaurants alongside the hotel for convenience, plus a park nearby (although we didn't have time to check this out). The hotel also offered a free baggage hold service which was so helpful to us.

The breakfast was quite expensive. It may be because we paid separately. The breakfast area also felt a little cramped but the food and service was lovely. However, with handy restaurants just outside, you could easily grab something there instead.

This was such a good find for the value I paid. Right opposite the station but doesn’t feel as though it kills the vibe. Our room was lovely and all that we needed for a few days here as we was out most of the time. Lovely and clean, air con and amenities. Overall was really happy and easy to commute about over Paris on the metro from here could get to the main attractions easily and Disney land in about 45 mins .

Outside the doors there seemed to be a different array of homeless people staying during the day & night, which as 2 girls can seem a little bit scary when approached. The area is a little outside the main part but easy to get into, just be careful walking around of a night time in this area particularly.

The team was friendly and accommodating overall, but on one of the nights, I lost a backpack. The next day, I asked the gentleman at the reception if they could check the cameras to see if I returned with the backpack. The response I received was that they would need the police and a formal justification to review the footage. I didn't ask to view the footage myself—just to confirm whether I had returned with the backpack. I felt a bit disappointed that they didn't try to help more and instead gave what seemed like an unnecessary excuse. However, the location is excellent, the check-in team was friendly, and the room was adequate.

.

As someone travelling via Paris Est, the location could not have been better! There is an entrance to the metro directly outside, so it was perfect for travelling elsewhere too. The staff were outstanding, I really appreciated the welcoming and helpful attitudes I experienced from every staff member! The breakfast was also good. The options were varied and plenty of good pastries were offered, in addition to scrambled egg and other warm options.

I didn’t experience any serious problems during my stay, although I think the drainage for the bathroom sink and air conditioning might have needed a bit of maintenance. They still functioned correctly, so this may just be a part of running a large hotel in an old building.

The room was very clean. Terrific shampoo, hand cleaner, shower gels. The kettle was very useful and a good touch. The staff were great - very friendly and professional!!!! The concierge was very friendly. The check-in staff spoke French, Italian, English and were very quick, friendly and professional. The staff arranged for us to pay for a late check out which was great. We passed some staff in the corridors who were cleaning and making up the rooms and they were very friendly and wished us a good day. There was free lemon/lime water in the lobby with sweets and, on the Saturday morning, apples and orange juice which was great. A very friendly and welcoming hotel; we'd definitely come back and also recommend you too!!!

The two beds each had a light hanging from the ceiling above with large white lampshades. They were so low and so close to the beds that I hit my head on one of them getting out of bed. They should be moved or the electric cable shortened so they are not so close to the bed. Plus as the room was small the large floor lamp which is next to the window is too large for the room as the guest sleeping in the bed next to the window could not easily pass by it. The bathroom felt much colder than the bedroom even with the aircon in the bedroom at a reasonable temperature. There didn't seem to be any heating in the bathroom.

The location was great since it's really close to the Metro and both the train stations. I also like coming to fresh sheets and towels too! I recommend this place especially if you're planning to go to Disneyland or other cities and towns just outside Paris.

The carpet was clean but feels a bit dirty to be walking barefoot so I wished they provided slippers. And the room was a bit snug for 2 adults. But unless you're planning to stay in the hotel during the day. It's not an issue at all.

On entering the hotel it was really nice. It was smart, clean and staff ready to assist you. The room was exactly how it was on the page so we were really pleased with it. The shower was fantastic! The bed was clean and made tidy, and very comfortable. After reading some reviews that some customers were kept awake by the metro trains, that didn't really bother me as staying in the winter the door was shut anyway. You can barely hear them. So we did get a good night sleep. Bonus also being straight across ftom the train station. You can shop, eat, and hop onto all the metros to get you anywhere you needed to go, and it was very cheap. The local people were also very friendly and helpful with helping us with information. If you're travelling by eurostar like we did, the hotel is only a 10 minute walk away, and easy to find as down 1 long road. So overall it was a very pleasant stay. And we would stay again when we go back to Paris.

Nothing at all

The 10 rating is essentially for the staff as much as anything else. Really amazing from the moment we arrived. They couldn't find our booking on the system at first, it took some time to locate and although there was some concern, they reassured us at reception they would find a room. All staff members from reception, lobby, breakfast and cleaners were exceptionally friendly and polite. Location is good next door to a popular Bouillon restaurant and close to convenience shops, kebabs and restaurants, while not quite in the city centre it feels perfect for us. We walked everywhere and this hotel was the ideal spot between Eiffel Tower, Notre Dam and Sacre couere areas. The breakfast was reasonable with the usual continental standard, breads, cooked meats, cheese, some fruit and pastries. Cooked option was limited to bacon, sausage and scrambled eggs but more than sufficient. Although the room was relatively small and slightly cluttered with furniture, the bed was comfortable and robes/slippers are provided on request. The juliet balcony was a nice touch allowing fresh air and nice view. This hotel is more functional than luxury but the price reflects this and we found it was extremely reasonable and perfect for our needs. I would definitely stay here again and recommend to anyone looking for a budget friendly hotel. Thank you to all the wonderful staff for making our stay extra special and memorable.

The rooms could do with freshening up a bit and splash of paint, but otherwise I couldn't find any negatives.

This place is fantastic in every respect. The location is ideal with metro access within feet of the entrance. It's in the heart of the 10e arrondissement which is not at all overwhelmed with tourists, but is an up and coming residential area with lots of shops, several vintage clothing stores, etc. The Gare de l'est is across the street, which a pretty interesting old train station with links to areas outside ile de france region. There is an excellent old-fashion restaurant just next door that is wonderful and inexpensive. The value for the price is almost unbelievable. I would definitely stay there again and recommend it to friends.

I didn't like how it reminded me of the kind of terrible hotel room you can get in the US for more than twice the price, like at most chain hotels or a mom and pop motel. Our room was a little small by US standards, but we didn't mind at all.