The coffee and water available. The breakfast and pool next door to use. The laundry service. Sitting on the balcony or at breakfast with monkeys around. One day a sloth was in the tree there. The staff were so helpful and Friendly. Free umbrellas to use in the rain. Towel hooks Although basic rooms, they are very comfortable, clean, daily towel change with towel art daily, free toiletries, sheet change every 3rd day. Excellent value for money.

Somewhere to hang clothes would be nice. A bin in the room. Would be even better if you could get drinks and snacks at Los amigos bar!

Breakfast was great, location was perfect, and we booked 2 tours with Caretta Tours who they are partnered with, Dieago was a great tour guide, and we got to see monkeys, iguanas, cayman, many different types of birds and even a sloth at the end. We also went on a turtle tour and saw 6, and 1 laying eggs very special. My children enjoyed alot. The staff at the hotel were friendly and the pool was great for the kids. Thank you for a great stay!!

The bathroom looked dirty from the cement, the door handle broke and the key was hard to get in with and the hammock broke when my daughter was sitting in it. But its not a deal breaker, if I returned I would 100% stay here again.

We enjoyed our stay. We had someone greet us at La Pavona parking lot, get us to our boat ride to town, and then once there we were walked to the hotel which was very helpful with all the pathways to navigate. We also booked the canoe tour once at the hotel and enjoyed that. Our room was comfortable, quiet, and the breakfast was served at the hotel close by. All was good during our stay but it was very humid in the room which was to be expected with the heavy rain while there. The staff were great!

Colourful and small with only 8 rooms so it was not noisy. Very clean and close to the town and the national park. AC was great. Information provided beforehand by hotel was very helpful in getting to Tortuguero from La Pavona, where you need to park your vehicle and get a boat. Minimise the luggage you need to carry.

Took a bit of time to get bearings on figuring out the path to and from the hotel, so was particularly annoying that no one met us at the dock, as most hotels did. Some simple maps would help. If no one meets you at the dock, go towards the national park entrance on the main road and ask at Carreta Tours. They own this and 2 other hotels. Cockerel crowing at 3am most mornings was a bit annoying but it's a small town so I guess it's the same everywhere.

Super lovely small casa to stay over. The room was spacious, the beds comfy, a lovely terrace, a tap in the garden to clean your walking shoes if necessary. Delicous breakfast, nice small swimming pool to refresh after a hot day. And the most outstanding characteristic: the super friendly staff. They helped to organize all our trips and our transport to Puerto Viejo. Gerard eg is amazing.

Beside the casa they are working at a new house, which gave some noise only during the day, but normally that does not bother too much since during the day you are exploring nature and animals elsewhere 😉

Free Breakfasts at the adjoining Hotel Los Amigos were very good. The pool area was clean and attractive. Staff was kind and helpful. Someone met us promptly at the boat from La Pavona and had a cart ready for our luggage to the hotel. The instructions delivered by email through booking.com about arrival and the boat trip were very clear and helpful, NICE!. Made us feel safe and comforted by the Carey Hotel level of detail on the canal trip in.

Hotel is a bit out of the main town area but the sidewalks to the site seem safe and well lighted.

Very clean air conditioned room. We appreciated the outdoor tables and the pool access next door. On the last day we were able to get an earlier breakfast as our boat left at 7am.

Property was really difficult to find. I think we were supposed to have been picked up from the dock but as there was no one we relied on Google maps, which doesn’t show streets in the area. Of course it means that you are close to nature.

Location was great; centrally located in Tortuguero village. Service was really good and great value for money. Very proactive in organizing tours with a great cooperation with Caretta Tours. Would definitely recommend booking the tours via the hotel, because the tours via Caretta Tours are excellent (especially Rubier and Richard!)

Nothing.

Staff was very helpful (specially a girl that went above and beyond to support our requests - sorry we don't remember your name). Breakfast was great and swimmingpool was available.

Initially, we got a bedroom that smelled funky and had some mold, but after contacting the staff, we were rapidly relocated to another room. The day after the room was already getting renovated.

Rooms are very basic but clean. Meet and greet off boat was excellent and stress free. Would advise getting the upstairs as they are more private and you do need air con! Staff very friendly, the organised tours all good. Use of the other hotel pool and breakfast area makes a big difference to the overall experience.

Having to pay everything in cash is not great as we needed to take a lot of money with us for all the extra activities their tour company run. Downstairs room no 2 is particularly hot!