Nice comfortable rooms. Good location

Got the room for 2 nights. Asked for a late check out on Sunday. After the first night, while we was at lunch they called and asked why we hadn't checked out. Explained we had a reservation for that night also. Had to return to the hotel to get new room keys. Then come Sunday morning was supposed to have a late checkout by 12:00. Packing up and getting everything to go around 11:15. Housekeeping came by first and told them we had a late checkout then also called by front desk and wanted to know why we were still there. I know things happen but this should have been put down however they are supposed too. I think this was poor communication by the employee's. Other than that great place to stay.

Really thoughtful design of the room - a “drop zone” for coats, cell phones, purse etc. comfy bed, night lights. Soap dispensers (instead of mini bottles)decaf and tea with the coffee maker, plus a small microwave and fridge.

Front desk person was very nearly rude. I said “good afternoon!”, she said “lemme see your driver’s license”. Not even a smile. The fire alarm went off, scaring the whole floor out of our rooms.

The breakfast was good, fresh items, many options. The room was clean and well laid out. Staff was friendly. Lthe location was in a great spot, very close to anything we needed.

The water took quite a bit of time to get hot in the shower. The eggs and pancake batter at breakfast were not refreshed when we went down at about 8:45, which is understandable, all else at breafast was great though!

Everything, excellent, staff, friendliest staff, great location very comfortable bed and pillows, super clean, very modern look and a quiet one stop. Since I was going thru a long trip I had ask for a quiet room and as I arrived late they still had all my request covered p covered under my room reservation. I also had an event from our main reservation in Tn and my best friend had a fall and we were headed back to our destination. The morning we were to leave and find a medical clinic, we had this kind young front desk came over, watching my friend struggling to walk and he decided to step up offer his shoulder so that she may recline as he help her all the way to the car. When I pulled the car closer to the door, I was really gratefully and amazed of this act of kindness. Thank you so so much… You make this world different.

all was amazing

Cleanliness. Comfort. Price.

I asked for an extra hour to stay after checkout at 11 am. There was a monsoon outside and poor visibility on the road. Front Desk said policy was no delayed checkouts and then $50 to stay one hour extra. We checked out and waited in the car for an hour in the parking lot waiting for storm to pass. I suppose IHG won't charge me $50 for waiting in the parking lot or is that loitering?

Excellent customer service. The best I've seen. From the time we arrive until we departed the entire staff was professional and friendly. Other hotel staff could learn a lot from your facility..

I didn't like being awaken at 5:00 something in the morning by the fire alarm. Your alarm system is very sensitive. Even then the staff showed top knowledge in evacuation policies. Thanks guys for a job well done.

The breakfast was wonderful. Excellent choices - excelled on proteins, fresh fruits and drink choices are perfect from coffee, teas, juices, water.. They have vegetable and cheese omelette, scrambled eggs or fired egg. Pasteries, toast, muffins & bagels which create different options with various condements. You could make your own grites, different varietes., oatmeals.

I cannot think of anything else I would have liked for a breakfast!!

The breakfast was delicious. The selection of items varied from hot to cold choices. Also, the staff was amenable to preparing available items for you if it wasn’t already prepared. There was no bacon out and she asked if I wanted some and she went and cooked the bacon. I got a helpful tip regarding how to eliminate issues with my back when I checked in. I’m using the tip (Don’t put your wallet in your back pocket). My wife and I use Dove products and they had them available in the room. The only issue with our stay: we didn’t stay long enough. So, we’ll be returning soon, if the Lord Jesus the Christ allows.

Didn’t stay long enough.

Very nice hotel. Clean. Very modern and either new or recently remodeled. Room was very spacious, more than any single room I have ever stayed in. Bathroom had a ceramic tile, walk in shower. No smoking hotel so loved the fact that none of the rooms had been smoked in.Breakfast was good. Will definitely stay here again.

Gaffney is my hometown and I could not believe that this exceptional hotel is there off of I-85. It was wonderful and the rooms were very spacious with a micro fridge. The staff were very courteous and the breakfast was great. I would definitely be back. I'm proud to be an IHG reward member.

I loved EVERYTHING, BUT I DID NOT LIKE THE FACT THAT I WASN'T TOLD THAT $50 WOULD BE HELD UNTIL I CHECKED OUT. I WOULD HAVE LIKED TO KNOW THAT IN ADVANCE.