I can say that my expectations were exceeded in every aspect. The staff are some of the kindest people I have ever met and most of them have been working from the time the Camp was established and I believe that says a lot about the workplace. The tents are amazing. They pay so much attention to detail. Got woken up with hot tea everyday for early safari drivers and meals were packed accordingly. There was extra attention to my meal preference although it is from a set menu. Lunches by the lake were special. The best of all were my game drives with the guide - Daniel. I got to see all the animals on the first day itself and it was surreal, he was patient and flexible. Had a best massages at the spa. One of the afternoons were spent relaxing by the pool. A huge shout out to Daniel, Robert, Elphas, Sharon and Rose(masseuse). It was truly a different world and the best kind! As a solo traveller, I felt so safe and well taken care of and this is one of the best stays I have every had. I travel quite and bit and felt the customer service here was outstanding.

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We had a wonderful stay at Neptune Rianta. The accommodation was perfect, beautiful tented accommodation overlooking the river, woken by hippos every morning. The staff were outstanding, friendly and efficient, in particular, Daisy our wonderful waitress, Daniel our friendly butler and Daniel our masai safari guide who was incredibly knowledgeable and exceeded our expectations in every way. Daniel ensured we found every animal, providing us with detailed information and was so much fun to be with!

It was a very good stay and excellent service. The check-in, bar, wait staff and butler were all top notch. Food was good. It was wonderful to be there in the low season.

I couldn't put out of my mind the environmental impact of some aspects of the accommodation. Perhaps that is part of going to a fragile natural area (and perhaps hypocritical of me). Yet, I think there are some simple changes the camp could do - such as get rid of single use plastics, use only biodegradable cleaning products and better protect the surrounding river basin - to improve. There is a plan to expand over the river, where the hippos live, which will certainly affect that habitat.

We loved the outstanding service and beautiful setting of the property. Very skillful staff and relaxing surrounding. We had a most wonderful stay, thank you, especially to Daniel and Gibson.

The distance to the main park was too far. But from the Camp you can see a lot of wildlife coming to the river shore.

Neptune Mara Rianta is a stunning tented camp right on the river. We visited for our honeymoon and had the most incredible experience. The staff go out of their way to make the experience special, with incredible game drives available every day. Your room is looked after by a friendly butler with a wake-up/morning coffee service and a turn-down with hot water bottles ready in your bed. True luxury in the wilderness! Great choice of food every day and always fun to eat lunch at outdoor tables next to the resident hippos. One evening at dinner we were called down to see a large male lion feasting by the river! A truly unforgettable experience.

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The property is great! Amenities. Staff. Very well accomplished! The games drives…. Ufff exceptional.

A couple of things to improve: 1. Nonbreakable wine glasses should be used instead of metal glasses for the beverages sent for the game drives. 2. It does take 1 hour to the Mara National park. So it’s a bit far.

The breakfast was good. The wakeup tea/coffee with snack was unexpected and we were quite delighted about the surprise. The meals were also very good and tasteful. The safari experience was fantastic, we managed to picture/see 4 of the big five animals coupled with exceptional story-telling skills of Jackson our tour guide! The lunch location by the China hill along the Mara River was excellent.

I recommend you improve the quality of your bed mattress, as mine was quite hard. therefore, made my sleep rather uncomfortable. Include other structured activities/game drives around the nature reserve/conservancy or partner with other lodges to encourage longer stay at the Mara beyond the minimum 2-3 days!

now this is absolutely fantastic , your luxury tent faces the river filled with hippos ( perfectly safe ) , the staff including Rose , Paul , Jane , Pauline were amazing. The food is just incredible. They use a driving tour company with drivers Fred and Robert who are just the absolute best truly outstanding gentleman keeping you safe ($250 per day which is very reasonable) this place is utterly perfect with ideal location right in the heart of masaai mara

I like everything about this property

location, service, food quality

staff, food, support, flexibility, location, view were all excellent

consider - a gym facility as there are limited exercise options - coffee making facilities in the room