The location is good. Mtr exit is at the hotel front door. And hotel connect with K11 art mall. The room quite spacious and clean. The most staff I found have good communication in English.

There are note in the room that they will have window cleaning so if you want private you can close the curtain from morning to sunset but not wrote the exact period of date time. The room have glass water bottles for drink but didn't provide any glasses or cups. Only glass you can find is the glass in bathroom. Normally even 3 stars hotel provide separate glasses for drinking and another in the bathroom. The most hotel staff seem politely and professional enough but feel lack of cordiality. Only concierge (luggage storage in B3) on our check out date that seem more friendly and helpful as if they were different hotel staffs.

Great location, beautiful large room and large bathroom

I booked a Harbour view however it was half blocked by buildings. Should be advertised as partial Harbour view. Was very expensive

Room exceptionally good and comfortable; executive lounge service and offering excellent. Location cannot be beat; good to offer local call taxi service as alternative to hotel car to airport. Weekday lunch buffet superb offering, and excellent 40% discount for residents.

The location is excellent. Shops, restaurants and public transports nearby.

In-room internet was not connecting except the check-in day. We used our mobile data during the period of staying in this hotel. We talked to the front desk agent but no one follow up with this incident. As a prestigious hotel, Hyatt, it was unacceptable that no wifi service.

We had a wonderful 4 nights stay here. The room was clean and not dusty, and housekeeping was very good. Location was excellent next to the MTR and connected to the shopping mall. Around the hotel there are so many food choices, including the famous Ichiran ramen. We had the dimsum buffet at the hotel’s Chinese restaurant and the food was very good.

The receptionist could serve more with a smile, but I notice it’s the same everywhere :p

Level of cleanliness and comfort in the room and check-in staff - excellent. Location very good.

The gym was sub standard in terms of equipment.

best location, nice staffs and the atmosphere was fine

bed condition was the only thing i hate. it gave me backache

The location was a little too much for me, but certainly right at the centre of things. At my age I'd have liked somewhere a little quieter! Room was excellent, large wiith a luxury bathroom and shower. I try to avoid eating breakfast in a hotel but this was over and above any other hotel breakfast I'd had before, we spent over an hour every morning chatting, drinking tea and grazing. The staff were extremely friendly and helpful. So can't find fault in any aspect of the hotel.

I dont think a downtown hotel is perfect for me at my stage of life, it was like walking out onto busy streets of NYC everytime we went out

The location of this Hotel is good. Right in front of the hotel entrance is East Tsim Sha Tsui MTR exit (N1 and N2). Can also take Exit D1 from Tsim Sha Tsui MTR (Tsun Wan line) to reach the hotel. K11 Art Mall is right beside the hotel. And it is walking distance (abt 10min) to K11 Musea and Habour City. There is many eatery places around this hotel too.

The hotel breakfast was disappointing. On our last night we decided to try the hotel breakfast at a super discounted price because we are hotel guest. To our surprise, a 5 stars hotel like hyatt regency serve very limited choices for breakfast. Lucky we decided to try and pay for only for one day. Rather disappointing though.

The optional buffet was incredible, and the food selection was top-notch. Staff at the restaurant were very attentive and cleared your plates and offered coffee frequently. Staff was professional and courteous. Housekeeping was great and friendly, but what really made the difference was coming back to the room with a piece of birthday cake waiting for me on my birthday.. You don't see service like that anymore. Incredible experience. I loved it so much that when I returned from Macau, I stayed another 4 nights.

There was nothing that I didn't like.