The breakfast was exelent! More than our expectations! 😍👍

IT was everything perfect! 😊 The personal were very beautiful, kind and helpful… 😍 Our room was very nice, very clean, with all comfort we needed and with nice terrace. The parking was big! We may wish this hotel and this hospitality to everyone. Today is not so easy to find so much fun and so much good things in one place only! 😍

The place is charming, the rooms are very comfortable and well soundproof (there was a baby next door who I almost didn't noticed about). Thete ate dedicated parking spots. The staff is very kind and available. I had a massage that I highly recommend. It was a very good relaxing time. There are some trekking trails around, I went to Monte Piambello where the view is incredible, but that's a hard one, very steep, don't expect to do it with Children. My 3 nights stay was fabulous in Hotel Caroline. Gracie Mille!

the only thing that I didn't like was it was impossible to darken the room as the wodden shutters could not fully close and the curtains leave some light in.

Fantastic Hotel really enjoyed our stay all of the staff are so helpful nothing is too much trouble the receptionist even rang and booked a restaurant table for us - the hotel was lovely and clean the pool was really refreshing on a hot day and the hotel is in a peaceful spot and only a few minutes walk from the lake the breakfast was amazing too and you can get a coffee at anytime also iced lemon water plenty of free parking too

The place has a new owner, Lucy. She is really nice and authentic, sounds like she has good plans for this place. The town is gorgeous! The hotel is beautiful but needs a modern face lift, I would keep the vintage feel but definitely a lot of nice design potential. Practically speaking, everything you need is there and functions perfectly. Breakfast is really nice. Staff is really nice. Good amount of parking. Beautiful views. Only 3 rooms have a balcony and they were all occupied. But the pool is heated and open 24/7 so we had a midnight picnic there. Super romantic! Would def go back!

A bit outdated but I liked it

Inside was beautiful, staff extremely helpful and friendly.

It looked closed when we first approached. Inside is beautiful and clean. Breakfast items like scrambled eggs and croissants were out and not replaces at breakfast even though it was on for another 45 minutes.

My stay was amazing with a great breakfast including delicous coffees made by the on-site barrista. The owners (Lucy and her husband) were so welcoming, helpful and friendly. They make you feel at home. The room was big enough for me (solo traveller) and the bed comfy. You have a beautiful view on the lake Lugano and it's only 10min walk from the hotel. The pool is nice in the afternoon after a hike or visiting around. I will recommend this hotel 100%!

In the future, it would be nice to have a cover parking because in summer is very hot in the cars if not in the shadow.

The location is fabulous, and the staff even more so. It has only recently re-opened, but is off to a very good start. The pool is lovely, rooms are nice and cool. I had a wonderful view from the balcony. Thank you so much!

The rooms could do with a bit of love, new pillows etc, though I know the new owners have plans to do so. I'd be very curious to see what it's like when finished as they also hope to reopen the restaurant!

Best staff in any hotel I've ever stayed in 👍nice clean hotel.I highly recommended staying here in brusimpiano if you are going to visit lugano, the staff will show you everything you need to know about getting around lugano and surrounding areas.2 minute walk to the restaurant and pub and a really cheap cafe with sandwiches wine coffe even vapes.

Everything was perfect🤌

It s a very clean hotel staff was super friendly , even had a quick chat with the owners , breakfast was delicious and the biggest thing out there it accepts pets and has amazing views over the lake

In the quick conversation I had with the owners I gave them some feedback on the shower doors , that the entry is a little bit too small

The staff was great and very accommodating, they personally drove us to the train station when We couldn’t get the bus.

The location is a little off the beaten track. When you go take the train to Porto ceresio then a bus can bring you right down to road to the hotel. Once we figured it out it was fine.