Lovely hotel with friendly and helpful staff who speak English. Great swimming pool, great view. We got water every day in the room and a welcome plate of fruit. Local entertainment on Friday night. Little tourist stand in the lobby reasonably priced compared to outside sellers - very handy!

Hotel restaurant food was monotonous with the same selection every day. Selection of drinks in the bar very limited - no sugarless sodas and not many alcohols. Locals beer was unavailable throughout the week which is a shame.

The breakfast was a buffet style and was better and with more variety than most European or American 4+ start hotels. Good quality food, good use of local foods, very attentive service. I liked how they used some of the local chocolate syrups and preserves, as well as fruits and coffee. Excellent view of the sea for a bonus! We also had shows every evening, including a local live band and a youth orchestra playing local music. Both were great! The starts of this hotel however were the staff. The front desk was efficient, they were ready for the check in, they had the bill ready for the checkout, and they were always smiling and eager to help. The bartenders and maids were also friendly and proactive, very proactive, same for the towel person at the pool. And Bruna was fantastic! she was all over the place, talking to guests and helping in any way possible from getting taxis to organizing tours, making dinner reservations at local restaurants, etc. In summary, customer service was in line with or better than most 4+ star hotels in Europe or the USA.

Perhaps they can add more of the local fresh juices. They had a couple but could do better.

It is lovely place and a very beautiful. I’m lovely to stay there that’s the best Otel. I wish to stay more day.

I like the people they are very friendly and I like the beach is close to swimming very good review I recommend recommended for people want to come to visit this hotel

The location was perfect and the facilities were clean

We had problems with the door lock. It was not opening with the card given. It was very frustrating because I had to go downstairs each time the lock didn't open. That's the only major sour experience there. Secondly, the internet network was also frustrating. Connections were poor

Kindness of the staff, expecially in the restaurant and bar

When I was checking out, there was a lot of trouble with my bill, I had to pay the rooms when I was arriving, I paid cash (in dollar) and they could not give back (they told me that they would put this 44 dollar on my room-account as a negative saldo). And when I was checking out that 44 dollar, (that I needed in return for my room-payment) was not mentioned on my final bill, so I didn't got it back. There was even some discussion about the payment of my room at that time, only when I have shown my bill-invoices that I have paid then they deducted the room of the final bill. For a 5-star hotel, this should have been handled a lot better. And at least the bill should be correct and people should get there re-funds if they pay in cash.

The location, the food, the general infrastructue and the friendly atmosphere.

The weak availabilty of the reception staff, always occupied with own tasks even if there was a qeue of guests waiting. The readiness of the reception team to organize the delivery of simple accessories (e.g iron and iron board), which I believe are basics for these categories of hotels.

The location, the view. The pool and rooms

Unfortunately no beach, the dinner was relatively very expensive.

The hotel is clean and well located. It has a nice swimming pool and the area to rest. The breakfast is good for a buffet. The staff in the hotel is friendly and overall helpful. Expect that the prices in the hotel are higher than anywhere else. It is a good starting point coming from the airport.

This is a international standard hotel in Sao Tome, providing high end accomodation and facilities for international visitors. It is outside the city centre, but a thirty minute walk will take you there

The value for money was somewhat less that we were hoping - I would consider the hotel to be a good 4 star, but the pricing was 5 star

Buffet options were relatively limited compared to other global hotel brands

The variety of food was limited