The hotel was in a great location from Mexico City and Coacalco Municipality. We were there to visit family and take care of business as well. Their indoor pool was warm, and we loved swimming there throughout our stay. Their small restaurant was small but nice and cozy. The people who work at this hotel were very friendly and helpful. I loved the fact that they have a washer and a dryer. I would stay there again.

Not enough variety in their breakfast buffet. It was better to order A la Cart.

The staff are lovely. Rooms are large and clean. I appreciated the coffee pot and fridge. Room service available late which was great for a late arrival. It's a typical large chain hotel.

To use the safe you had to have maintenance open it for you. The location isn't great being in an industrial area and not close to much of anything. The gym doesn't exist any more. I thought it was quite expensive.

This is the second time we stay in this hotel and we are most pleased with the friendly and helpful staff. Everyone we had an interaction with, were all friendly and helpful. This Hotel is fairly silent, comfortable beds and pillows, very clean sheets and towels. We liked the fact that all covid-19 guidelines were taken. At 9:00 am we received a call from housekeeping to ask if we wanted the room to be cleaned but we said no. They brought us the usual amenities anyway and in a very safe manner. We felt comfortable and safe. The restaurant was closed due to the pandemic, but room service was available and we loved the menu. Fair price and time, flavorful.

Everything was good but the room was a little cold.

They were well organized and followed all covid-19 measurements.

There was no heat in the room, but they were willing to give us an electric heater.

Very nice & flexible staff, adding extra enjoyable this place, thanks !

All right.

The pool was great, the room was clean.

I had emailed the hotel to ask if i could have early check in as i was arriving at 5am, i had a response to say the hotel would do its best to assist. when i arrived the staff member on shift( 9th april at 5am )was very rude and stated they had not recieved an email and i could not check in until 3pm. i also requested a bottle of water to take my medication and was ignored by x2 members of staff. it was not the ideal greeting as i had to get changed in the toilets and the last thing you want after travelling 12hrs on an aeroplane all i wanted to do was sleep. the receptionist wanted to charge me full room rates for early check in but i dont understand on the 9th why i would pay for the 8th??? disappointed. food was not great.

Generally good.

The major problem with this hotel is that it is too far away from the Mexico City center; tours and valued tourist locations. This means that taxi fares are much more expensive, and in some cases, taxis are harder to come by.

it seem so old and dusty

I asked for a bedroom with a king bed and a bathtub. I get a room with 2 beds and no bathtub. a lot of people running and screaming on the corridors and calling to my room.

Good breakfast. Location is good if you pretend to work in the area. There are better hotel options in the area though. Reception personnel did not make an effort to make me feel welcome. The loyalty program is not available when reservations are made with Booking.com

The facilities are very old and maintenance is average. Warm water took too long to flow. No iron was left in the room; I had to ask for one. The bathroom is very small and the shower curtain is too short; the bathroom floods when using the shower