Very big and comfortable bed, spacious bathroom and cleaned. Room service impeccable. Nice location attached to the train station, not too far away by walk from the city centre as well. So it is recommended for travellers.

Walls to thin so you hear literally everything and I have been woken up in the middle of the night by other people who arrived in the room next to mine one. I didn’t like also the fact that you were given a unique code to join the free WiFi, which last just 24 hours. So, every day, you have to go at the reception and ask for a new code.

The hotel was a stones throw from Pavia station and a few minutes walk into the main centre. Close to shops, restaurants, and cafes. Also, beautiful patisserie opposite and a laundrette. The hotel and the room were spotlessly clean, warm and comfortable. Staff were friendly and welcoming.

There was no kettle in the room, really needed on cold days/nights. There was a strong smell of sewage sometimes.

Hotel Excelsior is quite well located, right in front of Pavia Train Station and close to several restaurants, cafes and supermarkets. Very friendly staff!

Breakfast is good, but as far as I observed, fruits are not part of the breakfast. The wifi connection is good, however the hotel uses a system of "wifi code" for each device, this code allows one to be connected for 24 hours and then it is necessary to require a new code in the reception. I had to require a new code precisely when I was during a zoom meeting and my connection was over. Nothing really serious, but having a wifi connection without any interruption is desirable.

Quite basic hotel for reasonable money. I spend a week in this hotel in Jan-2024 most of the time outside of the hotel and used it just to take a shower, change dress and sleep. Reception recommended me a very nice restaurant in Pavia. Location is perfect - just 50 steps from the Pavia train station.

The furniture is a bit old and worn out, at least in the Single room I stayed. Water pressure in the shower was very low but still tolerable.

For a 3-star, the room really looked like a 4-star!

Shampoo was not provided. Maybe it was a mistake? I forgot to ask. The location is not great, it's right next to the train station where there might be sketchy people at night. I wasn't allowed to access the car park; instead, the staff asked me to hand over the car keys and park my car in their garage. No problem in my case, but it might take some freedom / flexibility away from you as you need to contact the staff every time you need your car.

Breakfast was good although not included in the room rate.

My room had all the necessary facilities but lacked character. It was essentially a clean and comfortable box.

The staff was most accommodating. We had to extend our stay and the staff was very understanding and made it as easy as possible with short notice. The location near the train worked perfectly for us. Also the hotel is very close to pedestrian walking/shopping/restaurant area.

We had a front room which was understandably a bit noisy because of the train station. The second room located in the back was very quiet.

The staff at the checkin counter were cheerful and helpful Breakfast was limited but acceptable for the price. Coffee machine needs to be fixed. Coffee was not hot enough Location was super

Came to hotel earlier than my expected stay with my husband in order to try to see a doctor. Was unable to do much for myself due to an injury but the staff was gracious and very helpful. I couldn’t have picked a better place to try and recover.

The hotel was very comfortable but could use some upgrades.

As for breakfast, the croissant was very delicious. And, room was clean and confortable for me. Location was very good for sightseeing. If I stay Pavia, I choose this hotel.

Nothing, staff was very kind.