Location was great; rooms were modern and clean. Breakfast buffet was tasty. The staff at the bar was very nice, made us feel very welcome. The lasagna from the bar menu was the tastiest we have had during our short stay in Italy. We did not get to eat at the hotel restaurant as they were fully booked for the evening.

A bit clearer information about the parking arrangement between the hotel and the parking garage next door would have been useful. The hotel has the upper level reserved at the parking garage for their guests, but it is on a first come, first serve basis with limited parking spaces. However, we could have pulled in there from the beginning if we knew we just needed to call from the garage up to the hotel to let us in. However, it was all explained during our check out.

The staff was amazing! They went above and beyond to welcome us with a wonderful anniversary dessert platter in our room! It was DELICIOUS! The staff always greeted us with smiles for breakfast and dinner. Food was so GOOD! Drinks were also amazing!

The window in the bathroom did not open/ no handle to open!… it was reported to front desk upon arrival , but it was not repaired. The towel heater radiator was not working in our room The air conditioning in our room was not working correctly, room was too hot The bathroom needs to be renovated! The walls are dirty /scuffed and the trim is pulling away from the wall. Also the shower is badly stained/rusted/ and in need of restoration!

Elegant hotel, well decorated, impeccable cleaning, spacious room with very comfortable bed, several amenities available, free mineral water and friendly staff. The hotel is very well located and easily accessible when arriving by car, even though it's in a restricted central traffic area (only early in the morning). The parking lot is in the hotel basement, with an elevator that takes you directly to reception.

Hotel parking is expensive, but it's cheaper than the public parking below the hotel parking spaces.

The staff is really helpful, the location is excellent, breakfast is indeed fantastic and the room and bed are super comfortable. During my stay I ordered room service and it was also exceptional. I really enjoyed my stay at NH and would highly recommend this hotel to anyone travelling to Turin.

Really small things: I would argue bathrobes and slippers should be already available in the room and not upon request. Toilet paper should be of higher quality for that price of stay and not 0.05 ply. Finally, in my room the espresso cup was left dirty on the balcony when I arrived, which tells me that the cleaning crew didn't do a thorough job. These are very minor things and most likely the cleaning crew was rushing to get my room ready but for the price I would expect these wrinkles to be smoothed out.

Great room: terrace, comfortable bed, room for comfortable chairs to watch tv. Amazing bathroom. Luxury products including a facial mask. Knowledgeable and friendly staff who always engaged with us whenever we entered or exited the hotel. The hotel had delegates from the G8 climate conference staying there so there was a large security presence in the street and hotel but they had advised us by email several weeks out from our stay so we were aware that this would be the case. Impressed by this forethought

N/a

Location was great, staff efficient and friendly, parking well priced and secure. Lovely room and lovely breakfast. The surrounding area was interesting with nice bars and restaurants but it maybe a little sketchy after dark.

Payment in advance was messy as the hotel does not take payment via booking.com but instead sends you a link. This didn’t work and I rejected the request to send it to my personal email address as I’m always conscious of scams. To be fair, we paid ok on check-in and got the same rate - even with a room upgrade.

Placed right next to the Duomo and Piazza Castello in the historic center of Turin, the hotel looks new even though it is in a historic building. The rooms and bathrooms are large and very clean, the staff is extremely kind and obliging, the breakfast has many options for all tastes. Wifi and AC very good. Complimentary still water in the room and in the entrance hall. Comfortable bed, many pillows for all tastes (both soft and hard), parking for guests. A hotel rated 10+ that we loved!

Excellent location right in the center of the city, safe, walking distance to all sights, nice little square with a lot of restaurants just around the corner. Interesting lobby and great view from the roof terrace. The room was clean and practical. Excellent value for money. The public underground parking is literally in the same building. The parking costs around Eur 30 for 24 hrs, still a good deal given a reasonable room price.

nothing to complain about

We enjoyed our stay at this hotel. Spacious room, nice decor. Loved to find a bottle of water and coffee capsules for the morning. Location is perfect to walk around town and lots of restaurants and interest point nearby. We also had a nice dinner at the restaurant of the hotel. Arrosto and agnolotti were really good. Torta Gianduia also delicious. A plus: we found parking on site.

The extra bed was a bit cranky. Luckily once our son falls asleep it doesn't move till morning.

Location excellant and superb bathroom. Very comfortable bed and good bedding. Lovely decor and bar/reception area. Well trained and amenable staff.

Room too warm. Did ask for temperature to be lowered but could only be set at 18 degrees by reception staff. It is not healthy to sleep in such a warm room. Also light switches very confusing at times. Wardrobe opposite bathroom has door that opens outward and not good when partner trying to access the bathroom.