Hotel is close to the beach. Busses stop very close to the hotel. Staff at the desk and the restaurant are very nice and welcoming. Good drinks at the bar. Great WiFi!

No balconies available. We were invited for a breakfast at Hyatt Secreto, being told it is courtesy for our longer stay and to promote the Hyatt hotels, when we arrived there we waited for 30min, before being told we do not qualify for the promotion and breakfast (because of our noon-american credit card). We were not offered water, coffee or any breakfast. That was definitely the low-light of our vacation.

I liked how clean this hotel was. The staff was very accommodating letting us check in a little early and also putting us on the same floor as our family Overall we were very happy with our stay

We wish the pool was a little bigger and had more chairs. Towels were brought out in a little portions at the pool. Not enough towels for our chairs They had a hard time at breakfast keeping up with the demand. The food pans were empty sometimes for 30 minutes, they had coffee but no cups for 10 minutes, they have no plates to put the food on

It was clean small and to the point it was perfect for my daughter, my mom, my husband and I. The room cleaners always left the room so perfect and clean (even though you think you leave it clean) they make it better! It’s a 7 minute walk to the beach (even tho u can’t swim at that beach) still to take a stroll or lay in the sand it was perfect. Super close to supermarkets and a little plaza that had El comer.

Most times there was no towels at the pool but as soon as you asked for them they would bring some out. I feel they were under staffed during busy times and fully staffed during non busy times lol.

Location & view from 5th floor were amazing. Most of the staff was great and seemed to take pride in their work/customer service. Breakfast was great. Room was large, and bed was super-comfy.

Twice encountered guests at the pool playing loud music and drinking heavily, but once we brought it to staff attention they handled it quickly. Also what felt like a ‘hard sell’ from the concierge service in the lobby seemed a little weird.

I really liked my previous stays ... there was nothing to dislike and the staff has always been super nice

The $75 non-refundable dog fee. I thought that was a total rip-off (50% of the room rate) I know some dogs can be obnoxious but when you have a discipled dog that doesn't sleep on furniture and doesn't leave a trace of their presence, I find it outrageous and will find another dog-friendly accommodation elsewhere for my next stay in Cabo when picking-up or delivering people to the airport from La Ventana.

Breakfast was varied, lots to chose from. Room very clean and comfortable. Staff friendly and helpful. Nice ocean views

Location next to a busy hwy at the far end of the hotel strip. Too far to walk to the old town, car required, or take a bus if not Uber or taxi.

We had to move to this hotel for Hurricane Norma because our flights were cancelled. We were pleasantly surprised by the location , near a grocery stores, town, view etc. The restaurant stayed open during the storm and the food and the staff was very helpful.

The beds are super comfy, the staff was very friendly, the location is one of the biggest assets

The dinner menu doesn't have many options and the food have some opportunities to improve

Friendly staff and good breakfast

Location was close to the highway and walk to the beach was down a dirty alley way

the breakfast

We booked a room with a king bed and one sofa through booking.com and when we arrived to your hotel the reservation was wrong (No notice for the sofa at the reception). Finally the staff provide us a room with king bed and a sofa but nobody prepared the sofa as bed for us. We had the same problem with your hotels in NY