The staff were absolutely amazing and very welcoming to my Service Dog Toby!! The bed Was high quality gel foam. Firmer side but absolutely perfection due to a recent car accident. Being 34 years old, I feel bad alot and the comfort was exactly what I needed on this short vacation. The staff and hospitality were like no other!! The balcony being able to enjoy that was private to our room was excellent. I didn't have to worry with my Dog coming out to get air with me.

I wish my room had a bath instead of only a shower (I am a bath soaker as most woman are) lol But in all honestly? As a normal thing for hotels on or near the ocean, the shower water and sink water did smell like musty ocean smell and you can tell is heavy of water conditioners, but to be honest, as a Santa cruz/San jose baby, This is fairly common when your in the ocean zone areas.

The staff was so welcoming, polite and helpful. The rooms were spacious, clean, and with super comfy beds. The water pressure and temperature in the shower was perfect. Using the room heater was super easy and it was quick to warm the room. Having a continental breakfast each morning until 10am, was a money saver. The waffles were great! They also give complimentary water bottles, doesnt sound like a lot, but it was very much appreciated. The location is in this cute little area with lots of shops, restaurants and tasting rooms all within a short walking distance. Its also super close to the freeway and a 10min drive to Pismo Beach, if youre exploring the local beach town. They also have an outdoor jacuzzi that we frequented. It wasnt too cold because the buildings blocked the wind, it was a great way to end the day!

A plus to the stay would have been a smart tv that we could log into our streaming apps. The rooms had several lights but I think it could have been brighter, especially around the table area.

Everything met the expectations for this type of hotel. The location is excellent- right at the top of the Village. The room was spacious and the bed was comfortable. The breakfast room was cozy with a nice fire and solid breakfast choices. The staff was calm and friendly. Water was freely provided at the front desk.

The shower needs bleach on the floor in the corner cracks; it appears mold is growing. I would not stand for that at home. The staff was most responsive when an accident with the shower head occurred. It came off while trying to adjust it and the staff replaced it with a new one within the hour.

This is such a beautifully designed property. We love the rooms and the amenities.

We were disappointed that the pool was cordoned off and unavailable all weekend without much of an explanation. The weather was hot and we had looked forward to using it in the afternoon. Also, as with our previous stay, we find the quality of the breakfast to be acceptable, but the service is very slow. Ig would be helpful if some items, like the packaged baked goods and small yogurts, could be put out in the dining room and available for folks to pick up on their own rather than needing to stand in line while people order pancakes, eggs, etc. that must be prepared and served individually.

The room smelled fresh and clean. I love the balconies (even though we didn’t get one) and the property is really pretty cute

Smokers right outside the door of the building. And the room doors are extremely loud everytime they close and there was a lot of door closing during the night and in the morning. Also the AC in our room would only go on for a few minutes then go off again all night long. Not long enough to get the room cold but then first thing in the morning it started working normally. I’m pretty sure it was pre-set like that.

This is not the Best Western you stayed at as a kid! From the appearance down to the bed, nothing was overlooked. Very well trained staff, sparkling pool and hot tub that was actually HOT and clean, it's the real deal. Next to a few great restaurants and easy access to the 101- this is our new go to when visiting AG- we can drive to the beach, these accommodations at Pismo would cost well over $500 a night

Nothing negative comes to mind about our stay

Clean. Nice exterior- interior. Great location. In walking distance to Misc stores-snacks, drinks, food etc Front parking lot and spacious rear parking lot on site. Walkways. Views.

I requested a receipt from Rosa she said couldn’t give me one because I booked thru third party- booking.com. I needed to contact them. I paid for room at time of booking & already cleared my bank account. I’ve never stayed at a hotel that would not give me a check out receipt. She was overly dramatic with her hands when she was talking. She seemed offended for me asking politely. The stay was great- and then the ck out not so much.

This hotel was amazing. We stayed for one night while driving from SF to LA. The place was clean and new, all the staff members were beyond kind and nice! The happy hour was an unexpected surprise. We walked near the hotel; it was so cozy and had many options for dinner. Highly recommend the hotel.

Very minor, but the cleaning product smell was not my taste - quite sweet.

It's a nice clean hotel with lovely furnishings and comfortable beds. The staff that I interacted with was friendly and helpful. This was my second time staying here, the first time around, I had a room facing the Main Street, this time my room was to the back facing the swimming pool. I preferred the Main Street view, since Arroyo Grande is super cute.

The price went up a lot since last time.

Wonderful location, nice cafes/breakfast places/bakery in walking distance. Clean and quiet room, quiet-ish A/C, large enough mini refrigirator, and even a microwave. The coffee/tea station at the reception were actually useful (unlike many other places). (Note: we did not check the breakfast so cannot comment on that). Wifi was good enough for streaming video.

Beds were not very comfortable. Compared with the rest of the room & facilities, they definitely need to improve the beds. Especially for those room prices.