The beach bar is really a must in this city. The staff is also very attentive and the food and drinks are very good aswell. The situation.

The rooms are singular and not at the standing for the price. The terrass is not very comfortable. Pay attention if you don’t like noise during the night because on the room near the reception even on the first floor with partial see view, the bars in opposite of the street are playing musique very hard all night long.

Love the breakfast and location. The staff is friendly and accommodating. Truly enjoy ours stays here. 2nd time and hoping to return.

My family (3 kids) and i stayed on jun 15-20. I didn't like the idea of the lgbt flag at every table in the place. I understand marketing and supporting others' ideals but found it offensive.. as a business owner myself, to be truly inclusive is to be neutral. Allow your staff to identify as they wish, but your business is in business to make money... now knowing, we may book elsewhere during this time period.

Comfortable hotel, not too far from the main tourist attractions but on a quiet street and right on the beach. Food at Lido was exceptional, probably the best we experienced in our Cozumel/Playa del Carmen visit.

We really did not appreciate the loud music in the restaurant at dinner. If the hotel advertises dining to the "sound of waves", we should be able to hear them, right? The balcony door needed convincing to completely shut - nothing that could not be achieved by strong persuasion. The battery on the remote for the AC died late in the evening, so we had to manually turn the AC on and off.

Good small hotel. The highlight for me was the great and polite staff….they helped me navigate the hotel and provided good suggestions on things to do in Carmen. The rooms were clean, housekeeping was thorough every day and their partner beach club Lido was a delight.

FYI - The beach club can get affected by the tides. At high tides the beach club loses considerable space but I personally did not mind cause I had a hammock on my balcony.

The property is centrally located to literally everywhere you need to be in Playa del Carmen. The famous 5th Avenue for shopping and restaurants is a short walk away, the beach is directly in front of the hotel and a few blocks further for even more sand, and the restaurant/bar at the property is amazing. Communication with the staff was super easy and they were always extremely helpful and quick to respond. Rooms are spacious with nice bathrooms. Everything felt very comfortable. After seeing a lot of the other beach front properties we knew we made the right choice staying here. It was by far the best we came across in PDC

You can not beat the location of this hotel. Right on the beach across the street from an oxxo and near all the bars and restaurants.

No elevator to the 2nd floor.

I was hesitant of booking this hotel because I felt the pictures showed very "meh" rooms and sad bathrooms, although the beach area looked amazing. I was so pleasantly surprised with the room, the pillows, bed, and even the bathrooms. Having breakfast everymorning with your feet in the sand was great. Breakfast was perfect, with their divorced eggs being so delicious we had it 3/4 times. Their shrimp ceviche is a generius size and super fresh! Location is unbeatable-right in the center surrounded by night clubs, restaurants, and stores, yet with ocean front. We walked the shoreline to the ferry to cozumel for 10-15 mins instead of going through the city.

The toilets are weak, we needed to flush atleast 3 times, and was super annoyed and embarrasing. Other reviews mentioned the street noice from the nightclubs going into 4am - def keep in mind if this would get you annoyed cus it's indeed loud. We loved being part if this area so were not bothered. Plus not a huge issue if staying mon-wed compared to the weekend.

It was beautiful. It actually looked exactly like the photos so they’re not catfishing. Trust me on that. The place is also beautifully decorated and right by the beach. Lido Beach Club is actually the waterfront property and the lodging itself is connected to it. If it weren’t for the seaweed, which isn’t their fault, everything would’ve been perfect.

Noise. There are a couple of bars that play loud music almost every night most especially from Thursday to Saturday. It’s like the party’s right outside. I was diving so I was always tired at night and I just slept through it. I'm personally not complaining but heads up.

Breakfast was amazing, looooved the green juice! Scenery was beautiful, and having a hammock was so lovely. Ice cream from hotel restaurant was amazing!!

Noisy location at times. I’m a heavy sleeper so it didn’t bother me too much, especially if I played some white noise. Just wish I could have utilized the hammock more in the evenings without hearing the club music nearby! Bed was okay. My friend stayed in the suite and had a lovely down comforter that I was jealous of! Wish there was more of a beach area but I understand this is just Mother Nature at play :) Also very minor, but I got to-go coffee a few times and the lids always seemed to leak.

I really wanted to hate this hotel- I tried to change my dates which I was permitted to do and the hotel claimed they were full despite being available on booking.Com they were unhelpful unpleasant and rude - Booking.Com finally intervened - that having been said the hotel itself is great brilliant location nice clean rooms brilliant breakfast great restaurant and friendly staff.

there were three problems with the hotel - you cannot in 2022 without proper internet in the rooms you can’t have a room fridge which does not work now that playa is overrun with seaweed the hotel needs to put in a pool as the sea is unswimable