Desk clerk at midnight, very thorough and welcoming. Impressive. Also, a general comment: the quality and condition of your poperty so far exceeds our experiences of the past 2 to 3 years at Wyndham (QI mostly), Choice and others that we are in shock. At your property's price point we have come to expect slum conditions.

Hooks for clothes in the bathroom. When traveling with family the guest may want to dress (and bathe) in the bathroom, yet there are no provisions for hanging clean clothes in the bathroom. Major oversight, though no uncommon. You're so close to perfection at the property please raise it to 100%.

The staff was exceptionally friendly, helpful and curteous. We enjoyed our breakfast. The bed was comfortable, though we always bring our pillows. The pillows were not great, as in most other places.

The hotel advertises a swimming pool, yet after inquiry I found out that it wasn't open. Previous guests have mentioned that the pool hasn't been open for a while now. The refrigerator in the room wasn't really cold. The lighting in the room was quite awful, but normal for the hotels these days. You can't really read with those lights.

We always enjoy staying here. The staff is very nice. The breakfast is good, with a nice variety.

I booked a handicap room as I recently had a hip replacement. I thought there would be bars by the toilet and a walk-in shower. Other than more room because we had a king bed, and a button at the door, there were no accomodations for handicap. Its very difficult without bars to assist and a walk-in shower.

Great towels, sheets and pillows! Loved the pillow-top mattresses, too.

There wasn’t a single thing to criticize- property was in good location, the accommodations were clean and comfortable, the staff was efficient and friendly. Breakfast was excellent as well.

Breakfast was good, sometimes slow waiting on things coming out but the staff was working hard. Loved all of the options to fit a variety of palettes. All of the staff were friendly and attentive. The option to get more linens and toiletries was available and easy to do. We also loved that they had a laundry room available for guests. The sweet clerk, Deandrea even went out of her way to take a picture of our entire family before we departed.

We didn’t sleep very well on the beds, they were too firm for our taste and we woke up with back pain both mornings. Upon initial inspection of the room our microwave was dirty which was a bit of a turn off.

This was our first time staying in a Best Western and we only tried it because we had read really great reviews. We were pleasantly surprised by the quality and the service. Will definitely stay here again on our next trip.

Nothing. Everything was great.

Everything was clean, pretty, and the location was easily accessible. Staff was helpful and very friendly. This is my new go-to.

The eggs. This was a minor issue because various breakfast choices were available.

Breakfast was good. We had to wait on eggs one day.

I was in a handicapped room. I am not handicapped but I’m short. I had a hard time getting on the bed and wondered how a handicapped person could get on a bed that tall.

Quiet.

Breakfast was hit and miss, great one day, nothing the next and I went down the same time every day. A/C did not work until the last night. Unit on the roof was bad. Yes, we told the front desk about this issue.

The staff was very friendly, helpful, professional, and accommodating. Maria is an asset to the breakfast because it’s like homemade. Requests were made and fulfilled. The property location was close to restaurants and far enough from I20 to feel safe on the premises at different times of the day and evening. It is well maintained and clean.

Perhaps a discount for an unexpected longer than expected stay.