I was pleasantly surprised by this impromptu last-minute stay in the valley during a bout of altitude sickness. The staff was helpful and accommodating, placing me in a room adjacent to the restaurant for easy access to meals. I was spoiled for choice with various in-house eateries, and all the food I tried was exceptional. The beautifully kept lush green grounds were an oasis, and the value for money was excellent. The facilities were more on par with a four-star establishment. I would happily stay there again.

The hotel is a hidden gem in the sacred valley. The landscape is beautiful and the room size is big enough. The housekeeping work was great. I enjoyed the taste of breakfast and fresh ingredients. Tried the lunch at Inca Cafe and food was good too. The llamas are walking freely on the lawn and you can take pictures with them.

Nothing. Love everything.

Staff service, building was beautiful a little alpine like, beautiful gardens, food choices at breakfast and dinner, cosy bar area. Great shower in bathroom.

No tea/coffee making facility in the bedroom, no mini fridge in the bedroom. But there is a coffee shop on-site with lovely outdoor seating area.

Beautiful hotel, combining the old traditional style and modern comfort. The staff was super friendly, patient, helpful at all times! Always with s smile and great attitude

They were extra charges which i was a bit surprised- early check in, opening a bottle of wine, putting on a fire, etc.

Beautiful hotel, with a delightful coffee shop and good restaurants. Lots of open and beautiful spaces. Rooms are clean and confortable. Nice breakfast (not a lot of variety but they serve good fruit, eggs, nice local bread and a satisfactory coffee). The main restaurant serves a good variety of dishes (all of them very well prepared) but the service is a little bit slow. Waiters however are very nice and you can’t help but pleasantly wait. The hotel also has a pizza place for simple and comfort food. Rooms as spacious and clean, with all necessary amenities. Re location, the hotel is located in front of a large park and the area is quiet. Some small shops around. if you’re in Urubamba though you will most likely move by car so this fact was neutral for our stay.

Some of the rooms look a little bit on the shabby side (old). They are clean and all but look like they could be revamped.

The green areas and the room

Breakfast was basic, no options for kids besides the pancakes. The dishes where the fruit and other food was served was not clean, the utensils to serve the food was not clean either. Same at the buffet lunch. It was not clean and took time for the staff to refill the pots and pans with food…

Good value, nice grounds, three decent places to eat. No bath.

No spa, far from anything else but it was also nice to have a quiet place to return to at end of full day (as opposed to staying in noisy, touristy Ollantatambo). It was very noisy due to a wedding 2 of the 3 nights we were there.

The whole property is beautiful, they thought about every little detail. As a couple with a 8-year old child, it was a perfect choice from every aspect 😊 There are cafes, restaurants and gardens so you can relax and enjoy as much as you can.

The fact that we couldn’t spend more time here 😕

Beautiful grounds and views. Comfortable rooms. Pleasant staff. Various options for food (cafe, restaurant, pizza shop, bar) on site. Lots of options to lounge outside. Easy to get to Urubamba.

Super minor: Despite sustainability signage, towels we intended to reuse were replaced.

This hotel was exceptional! The one bedroom room we booked was HUGE and almost brand new. The shower had two separate heads on opposite walls, and it was so big you could fit a family! There are three different restaurants on site, and they had homemade empanadas which were wonderful. Breakfast was so well made, and in spite of being free there were multiple courses of fruit, juice, eggs, and pancakes, and they made the effort to make the presentation beautiful. The staff were incredibly helpful as well. The expansive property is surrounded by mountains and has a church and several gardens. Pro tip: when going to Cusco, spend a couple of days in the lower altitude Sacred Valley to acclimatize. I even worked remotely from here, and have no problems on the dozens of Zoom calls I had to do. Internet works well inside the room and there are tons of common places to work where the wifi connects just fine! There were others dialing in from New York and San Francisco that had wifi issues, but not me.

The hotel is a little out of the city, but it's just a $3 taxi to the city, and we were even able to walk, so we didn't mind. There is no way you could get this much space elsewhere.