Family Garden Suites gives a different vibe to customers. Instead of the cold corporate, cookie cutter experience, Family Garden gives a more homey atmosphere to its guests. For one, it hosts an evening happy hour in its cabana hut near the pool. This alone gives a very inviting touch to the experience. The pool is surrounded by gardens and is welcoming. 'the office stocks a variety of food and drinks to sell to its guests, so that you dont have to get in the car and drive anywhere for last minute food items. the staff are all very friendly and accommodating. Cynthia, the manager sets a very welcoming vibe for her staff so that everyone seems happy to work there. They offer some business center tasks to its customers, too. Laundry machines fully functional. great pool, hot tub. coffee available late into morning in office.

Breakfast was a bit short, ending at 9 am. No low calorie food items such as oatmeal. outside patios around guest back door needing cleaning.

Everything was great from the staff at the front desk to housekeeping I want to thank the gentleman with the ponytail and black shirt that checked me in for having patience in explaining to me where my room and breakfast place was at being that it was my first time staying here.

What I didn't like was the new system that had the staff looking frustrated but never once did they disrespect anyone and also it would be nice that only the person checking in be in the lobby instead of having the whole family in there when there's not enough space for more than 6 people to be in there. Also beds were a bit too hard.

This was our 2nd time staying. I love the response I was met with when I had a issue with our room. We got in late and waited to resolve issue in morning. Cynthia the manager was amazing and went over and beyond to figure things out and then followed up and checked on us later! Even showed us more of the Hotel we hadnt seen our first stay! Beautiful waterfall, garden and loved the hot and cold tubs away from the lively pool. Room got nice and cold. Beds were comfortable and rooms were clean. Jerry working overnights is awesome and glad we got to see him during both stays. He is easy to communicate with and very pleasant.

The positives outweighed any thing I could complain about.

Room started out hot but got nice and chilly after awhile. Love the social hour for guest. Love how room was set up like 2 separate rooms giving my husband a bit more privacy from his brother who was also with us. Close to everything in town!

Breakfast was only cereal, waffles and sugarless kool-aid..very sad sight. On a Friday and Saturday more staff is needed to help with guests check in and guests going to desk for help. The 1 guy looked stressed bc so many people needed things at once with a super long line of annoyed looking guests. on weekends they really should have 2 people at desk. I felt bad for the guy and wish I could of jumped in and helped.

Rooms were set up pretty awesome. Once you entered, there was a bed, then the restroom followed, and the 2nd bed was at the end of the room. Having the restroom in the middle gives a little privacy to both beds, which I think is awesome. The hotel was clean and mostly well kept. There is a pool, playground, and gardens with a waterfall for families (kids) to enjoy, which is a plus. The hotel does a have "palapa" with happy hour, which includes free snacks for guests. Offering a breakfast is also a plus. The best part is having a late check out at 1pm so you don't feel rushed to leave.

NA

Very close to the border crossing into Mexico. Facilities clean and well maintained, comfortable beds, hot showers and a great place for my family to stay when arriving to Texas from Mexico or traveling into Mexico from the USA.

Breakfast is very simple carb choices, honestly my family didn’t mind, but if you expect a hot breakfast or protein choices you will need to plan differently.

My stay at this hotel was absolutely wonderful! The room was spacious and comfortable, with two cozy beds that provided a great night's sleep. The terrace was a lovely place to relax and enjoy the beautiful view of the relaxing courtyard One of the highlights of my stay was the social gathering in the evening. It was a great way to meet other guests and enjoy some delicious food and drinks. The staff was friendly and attentive, and made sure everyone had a great time. Overall, I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay. The two beds, terrace, and social gathering in the evening all exceeded my expectations and made for a truly memorable experience. I can't wait to come back!

N/a

The location was great but our room was out standing. Easy to walk to dine out. I look forward to stopping here on my next trip to MX.

Staff need to come into the bathroom and close the door when they're cleaning. When sitting on the toilet clients are looking right into a wall with dirt and crumbs at the bottom. The one room they're going to be barefoot in.

Breakfast the Garden view was awesome and of course pet friendly!!!

The Bathroom wasn’t that clean and cannot even flush well and the receptionist that gave us the room didn’t tell us about the happy hour I realized that the last day when the happy hour ended the day before the check out because I went to get some pool towels and also that receptionist wasn’t very friendly!!!

The property is very unique and unusual but in a good way.

the prices in the convenience store in the office are a complete joke 2 dollars for a 12oz can of coke 2 dollars for a bottle of water in which is sold in a pack of 35 @ Walmart for less than 6 dollars, if u stay here u might as well bring your own drinks because the greediness of the owners is for real I mean less than 6 dollars turned into 70 dollars that’s just wrong and it’s robbery especially when it’s 112 degrees outside these people need a humanity check on there selves