The hotel staff was very friendly and helpful!

The music from the hotel bar was too loud and could be heard in our room. The music was on from 08 am - 10:30 pm and made it difficult to relax in the room during the stay. Our room was only cleaned once during our 4 nights stay which is not really acceptable taking the price into consideration. There is sand everywhere in Puerto Escondido - and also in the room after a day without cleaning. we were also surprised to realize that there was a gap between the roof and the walls which allowed mosquitos and other insects to enter the room and gave the AC an hard time keeping the room at the desired temperature.

Well, this has to be one of the best places we’ve ever stayed. I say ‘place’ and not hotel, because really, it feels more like you’ve come to stay at your (very) cool friends house. Raiz had only just opened as we arrived. It popped up on booking.com the day before and we booked it nervously because, well the photos looked amazing but it had no reviews. Best decision we made this trip. This project has been a labour of love for the young team and you can feel every ounce of love and thought they have poured into it. When you stay, ask them the beautiful story of why it’s called Raiz (Roots). You can see from the photos how beautiful the space is, the rooms, the bar, the pool area, every tiny aesthetic thought about. What you can’t see is the atmosphere they have created. Filled to the brim with thoughtfulness and care everybody connecting and enjoying the space together. Helped along generously by the superb bar and the delicious concoctions that flow out of it. I can highly recommend the Brebaje, a mezcal cocktail with Oaxacan mint that is good for digestion, it’s basically medicine. In fact everything here, the food and the drink is all steeped in Oaxacan tradition. Whilst we were there the restaurant was yet to open in the evening (this was happening at the end of Jan). However, as we were on our honeymoon they treated us to a sneak peak at what they would be offering and organised us a candlelit 5 course tasting menu on the roof. WOW. We knew it would be good because the brunch and lunch menu was so delicious but WOW. Once they open for food this place will be buzzing. The extra level of care is what this team have got down to a ‘T’ the service is magnificent. They really couldn’t do more for you and it is why we doubled the length of our stay and are already planning on when we will go back. Thank you guys for the most memorable stay x

Raíz Hotel in Puerto Escondido is a fantastic place to stay and rest. From the moment we arrived, the staff made us feel incredibly welcomed. They were all so nice and friendly! The hotel and rooms are beautifully designed and have air conditioning. Their breakfast was delicious and plenty. The welcome drink was a thoughtful touch that set the tone for the rest of our stay. The hotel’s atmosphere is calm and beautiful, making it an ideal spot to unwind while still being close to the beach and restaurants in Puerto Escondido . Highly recommend!

Maybe the street were is located is not so nice, but as soon as you arrive to the hotel everything changes!

The location is excellent, its just 2 min away walking from the Main Street where all the restaurants are. The food was amazing, breakfasts, desserts, and the octopus were our favorites.

Really enjoyed our stay here and would for sure recommend this place. The design is super nice, the staff are exceptionally friendly and welcoming, and the little plunge pool is a great option to cool down on a hot day. Good if slightly pricey coffee. The hotel is not smack in the middle of the buzzy areas of Zicatela but walkable to everywhere, and just a few blocks away from the beach.

As other reviewers have mentioned, this is maybe not the place to stay if you're sensitive to bugs. If you're a light sleeper you might want to bring some earplugs as there are the occasional parties and some construction around. It'd also be great to make the balcony more usable, for example by providing some chairs or a hammock.

The hotel is very rustic and pretty, and the staff were super friendly! You can tell that the staff enjoy working there. It is located down on a quiet street however we always felt safe walking through at night. When we arrived, the kitchen had closed 30 minutes earlier however there was no problem making us some food. We were also given a welcome cocktail on arrival, which was so tasty. We had a really nice stay and would stay again.

Our safe was not in operation as a previous guest had lost the key. The hotel safe could only be accessed by the manager who was not there. The shower glass was dirty and was never cleaned during our stay. The floors in areas around the bar were pure sand which may be uncomfortable for some.

I'm really happy I stayed at Raiz Hotel. Fall in love with design. Location is really good - close to Zicatela and all spots for supper or drinks. Personel were super helpfull if we would rent a scooter or book surf lessons. Breakfast were delicious. There are no option book a room with breakfast but You order it everyday and to be honest - were the best. You can chill next to the pool or 2floor where is open space. There are a lot o plants so it was pleasure to relax downstairs.There is sand on the ground by the pool and in the restaurant totally recomended :)

Raiz hotel was amazing! Me and my boyfriend stayed here for 4 nights and we definitely weren’t ready to leave. The food and drink were AMAZING and the staff were so friendly and welcoming. Every member of staff helped us with any question we had and made our stay extra special. The location was great and you had everything on the doorstep such as bars, restaurants, the sea, activities and a gorgeous pool to cool off in! The rooms were spacious and cleaned to a high standard every day by friendly cleaners. This place is a 10/10 and if you can I highly recommend you stay here to truly have the best experience in Puerto Escondido.

I really liked the morning yoga, the breakfast, the location, the staff is super friendly, and the welcome drink!

It could be slightly cleaner. Of course, you’re in a bungalow but there are lots of bugs and such. Just a better attention to detail. Also a bath rug so I don’t have to use a towel.

I recently stayed at this hotel, and it exceeded all my expectations. The rooms were beautiful, tastefully decorated, and spotless. A pleasant surprise was the morning yoga class, which was a perfect way to start the day. Breakfast was fantastic, with a choice of a drink, fresh fruit, and a dish of your choice—all delicious and made with high-quality ingredients. Overall, this hotel provides top-notch service in a welcoming and stylish environment.

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