My family and I enjoyed our stay here. The staff are friendly, from check-in reception staff, to the housekeeping staff, to the restaurant breakfast staff. All have served us with a smile.

Only I would like to feedback, if possible, for the water kettles in the rooms to be cleaned and dried before each new guest checks-in. Because if there is water leftover from previous guest's stay, and the kettles are unused for a number of days (some guests may not use the kettle when they stay), then the bottoms and insides of the kettles may get a bit mouldy or rusty. As I need to boil hot water to make milk for my 7-month old baby, having a clean kettle to boil water is important for me. Thank you for everything else. =)

Location is Perfect : between 2 shopping mall and have big food court A2 nearby and a lot of food and massage surrounding Room is great : clean and tidy. Breakfast is great, many variety. it would be great if have some european style

Bath room is great. I stay there 4 days. at last day, there is no hot water for shower, I open the water wait about 15 min still no hot water. the next morning I wake up in the morning and want to take shower. also no hot water.

Room was clean and facilities were adequate and functioning well. Water pressure was good. Kudos to the 3 ladies at the reception. Despite being pressured by many guests on the readiness of the rooms during check in( due to some delays with housekeeping), they never failed to continue serving with a smile. There were also some cold refreshments at the lobby for guests waiting to check in which was appreciated. Cable tv programme selection was good thou the connectivity seems to be unstable/laggy at times

Almost nothing other than the connectivity on the cable tv (program gor disconnected during the live telecast of a sports event during the last mins of the game which was a little annoying but otherwise it was all pretty good.

The rooms were clean, beds were plush, the value for money is apparent. It's also a very short walk away from Grand Batam and Batam City Square which we really appreciated. The foods and little shophouses nearby seem primarily chinese, was a little harder in the day to find authentic Indonesian food but at night the roadside stalls start their businesses so we got some great food to eat. There were a few massage parlours nearby to choose from as well, we managed to get our checklist fulfilled in a three day stay, shopping, food and massage. Taking a Grab from Batam centre ferry terminal was also around 40k going there and 50k coming back FYI.

There were a couple of grease spots on the counters in the hotel which were avoidable but still a little icky, breakfast was so-so but filling and one of the pillows provided seemed a little dirty so we put that aside. Also please remember to bring an umbrella in case of rainy weather, we got stuck when it rained so heavily and couldn't walk to BCS(our bad) but we gave up and eventually Grabbed over, which was around 11k.

This is the second time we have stayed at this hotel, and almost everything is perfect, from the Service of all the Staff, room conditions, cleanliness, restaurant for breakfast have many food choices, and also Safety/Security is Good. Location close to several restaurants, food courts and shopping malls. This hotel includes almost perfect standards for a 3 star hotel level. for everything else it's all very good. Hopefully this good service will continue in the Future. Highly recommended.

There's only one thing that we think is a bit of a problem for us to access the lift to another floor because the room key can only access the floor according to where our room is. The problemt is if we with family and children or with parents stay on a different floor, we can't go to the floor where their room is, then we have to ask them to take us to that floor, the same if they want to go to our floor should be too.

The space of the room was huge and the location is great! Stayed here quite a number of years ago, can see that some of the old furnitures are replaced. The staff were all very friendly and nice!!

The room was generally clean and tidy. Housekeeping did a great job. However, the toilet would have some sewage smell at the end of the day, probably due to the old age of the building. Can place an air refresher in the toilet to mitigate this.

The location. Can't say more. Just close to Penuin Wet Market, kopi tiam, Massage spas, A2 food court, BCS Mall and grand batam mall. The buffet breakfast spread was rather good surprisingly.

Just a little disappointed that my request for a twin bedded room was not available even though I had emphsised this on my booking. Bring your own shampoo if you are particular as the one they provided (shampoo/conditioner 2in1) was not conditioning at all. My hair was so stiff after washing.

Good Location, between 2 shopping mall. Many foods and massage surrounding. Breakfast is good, many choices. Room is clean.

Room is Clean, but the toilet shower water very slow and small flow. to get the hot water, minimum must wait 10 - 15 min. Table is a bit small, not suitable for Work. Cloth hanger is too high, difficult to hang a cloth (Room 326)

All the staff were very courteous and professional !

The breakfast spread was not that fantastic ; also could be improved by placing warmers to keep food warm. Most food were already cold. Eggs were also cooked in advance, then placed on plates for guest to collect. When i ate the eggs, they were already cold. I feel they should be made on the spot for guest, so that it would be hot or warm when we ate them.

Stayed at the hotel for 3 nights.The room was better than expected.It was clean, comfortable and spacious enough for our family of 3.The Aircon was ok. Breakfast was ok too.Quite a good spread.Staff was friendly and helpful. Location is good. BCS Mall and Grand Batam Mall are within walking distance.But we had to be very careful when crossing the road to get to the mall as traffic was heavy and there was no traffic light for pedestrians to cross.Only zebra crossing which we still have to wait before crossing as not all vehicles will stop for you to cross.

Though the toilet is ok, we hope improvement can be made to the water heater.It is at times too hot or took a long time to get hot water especially in the morning.