The staff at the hotel, especially Kevin are so nice and helped us so, so much, both with booking a private tour, booking a night bus and went beyond all expectations when he even helped us when an ATM took our card. Very nice rooms, facilities and placement.

The staff that answers messages on booking.com clearly do not communicate with the staff at the hotel, since they weren't informed that we arrived a day later than expected. They only answered messages on booking.com between 07.00-13.00 and also stopped answering our messages.

The hotel was extremely comfortable, Rooms were very spacious. Food was good. Staff were very friendly and it has a great location

The air conditioning on the floor for cooling was disabled due to the season being winter. They did offer to change us to another floor that had cooling enabled, but it was too late to move. Maybe going forward advise international guests of this option. Also the language barrier when ordering room service was a challenge… but they eventually got it right and the food was great!

We celebrated is style here! We had the whole place to ourselves, it felt like! The pool is enormous and the room could've fit several families comfortably. The staff were so helpful and answered all our questions, and immediately responded when we couldn't figure out how to work the a/c! We asked to rent motorbikes, and they had 2 BRAND NEW (which is so rare) bikes waiting out f ont for us in an hour!

We decided to eat at the restaurant... And unfortunately, they didn't have what either of us tried to order, but was still ok. Buffet breakfast was typical.

Excellent 2 night stay here as our base to explore the UNESCO Geopark area ... impressive hotel with all the mod cons. Good communication via messenger service before and during our stay when we needed anything. Room was exactly as described on the 15th floor with beautiful views. Very spacious and clean. Restaurant - reasonable food at reasonable price; extensive menu and breakfast was also good. Swimming Pool and Gym - beautiful space up on the 20th floor ... if its shut just message and they send a team member up! Sky Bar - soft, fruit drinks and beer on the 21st floor with good views of the city. Some of the team spoke good English but otherwise translate app or messenger meant there was never a problem! A great stay in this hotel and would totally recommend as a high quality base for exploring the area!

I recently stayed at this hotel and had a pleasant experience. The room was spacious, clean, and well-equipped with everything I needed. Although there was an issue with the hot water, the staff promptly fixed it, which I really appreciated. The breakfast was nice, offering a good variety to start the day. Overall, this hotel offers great value for money, and I would recommend it for anyone looking for a comfortable and convenient stay.

The hotel is located in the city center, making it convenient for those who want to explore various places in the city. On weekends, there is a walking street below with many lively activities.

There is a café in the hotel lobby, and the hotel is not only for guests staying overnight but also hosts various activities, making it quite busy and sometimes a bit noisy. The breakfast is a bit simple.

So me and my dad got separate rooms here after riding motorcycles for 8 days through northern Vietnam. Honestly this place was an AMAZING stay after so long on the road. Very comfortable with a kind staff that spoke good English. We ended up staying an extra day just to enjoy the hotel more and relax before we got back on the road and finishing our trip. The sky bar at the top has a great view oof the city and is centrally located. I recommend staying here and driving out to the angel eye mountain and waterfall then coming back for the night.

Very comfortable stay in the middle of everything happening in Cao Bang. Exceptional staff that are gracious, friendly, and helpful. Stay here if you are searching for a modern feel with comfortable amenities and a great location. Additional bonuses are a rooftop bar as well as a complimentary breakfast bar with generous hours. Would stay again if in the area! Come talk to Kevin and he'll hook you up!

The staff is very kind and helpful Nice rooms, nice pool

The Spa, I’m kindly advise you to avoid the spa, I’ve paid for one hour massage and got only 20 minutes, after trying to talk with her she agreed to give me another 20 minutes of exactly the same massage. The hotel did refund me for 1/3 of the price but the total feeling didn’t change.

Excellent staff, super clean and had everything anyone would need. Very luxurious. A special thank you to Emma at reception who helped me try and locate a lost item at Tan Son Nhat Airport. Emma was extremely patient and spent a good deal of time helping me and her English was excellent, she is a valuable member of your team.

I liked everything.