This is a beautiful, well-maintained old inn in a spectacular location surrounded by the most exquisite and immaculate gardens imaginable. The restaurant has jaw-dropping views, excellent service from the wait staff (Carlos and Alejandro among the best) and a nice menu. The weekend buffet was a great value. We loved the gardens and the loving care shown by the gardener. The lady who did the laundry was prompt and patient, very nice. The location was choice, close enough to walk to town, very safe, and near the excellent zoo, where we spent 5 fantastic hours.

The only real negative was the Thursday evening male cashier, who was smug, rude, and refused to assist with a payment transaction. The other staff gave impeccable service and worked very well together to give guests the best experience possible.

Setup of the room felt more like a home than a hotel room. Breakfast was all you can eat and the service was outstanding. Communicating with the front desk was as easy as can be.

Got bit by a mosquito a couple times at night but no big deal.

The grounds are beautiful, the restaurant good, the staff very pleasant and accommodating.

It is a fairly long way from Centro, which I did not know when I booked. The neighborhood is fine with good local restaurants within walking distance.

Very spacious room, very clean, great view of the city. The staff was nice and very accommodating with our needs and requests. The restaurant was great!

Peaceful with very nice landscaping. The restaurant is very nice and budget friendly.

It’s a ride to the historical center, by that wasn’t a big deal for us.

The hotel was busy during Christmas, however the staff was well equipped to handle everyone and everything!

Location and view from our room overlooking the city of Morelia was spectacular.

The food in the restaurant wasn't very good that evening.

The hotel was beautiful. The upkeep of the gardens were amazing. Beautiful views. Excellent restaurant. We were beyond pleased and loved our stay. The staff was friendly and the price was unbeatable.

A few too many steps for my elderly mother. But she managed. It would be nice to have a little more handicap access.

I love this hotel...I stay here every time I pass through Morelia...it's elegant, with a garden, quiet and restful...also good restaurants around and a short 60 pesos Uber or taxi to the historical centre .. staff are amazing

it is a very beautiful place, view is spectacular, restaurant have excellent food. Right place to be.

I am traveling with my dog and this is not a pet friendly hotel. they charge a lot of money for a dog and give nothing for a dog, like plate to drink water . for that reason I will not come back. Mexican culture is still far from accepting dogs, it’s a shame.