The staff is very friendly and there is always someone you can turn to if you need help (for example planning an excursion or buying tickets). Most of the staff there speaks Spanish and English, but also a little bit of French, Russian and German. The hotel provides parking spots underground if you come by car. There is also a bar and a canteen that offer a variety of drinks and food to any liking and you will most certainly love all of it. The location of the hotel is optimal: it is very well placed in close reach of the bus station, the beach, the main shopping street, the city centre, a hospital and a supermarket (Novavenda) just a few meters from the hotel. Apart from that, there are of course a number of restaurants, cafés, bars and everything you need practically just around the corner. When we had a medical emergency, the staff was quick to act and was very supportive in the recovery process. All in all, we really enjoyed our stay at Hotel Bertran and would choose this hotel again. Thank you again to the whole staff of Hotel Bertran!

There is only one minor inconvenience we would like to point out and that is the noise isolation of the rooms. Of course, nobody can be safe from noisy neighbors but it is simply something one must be aware of when going to a tourist destination.

- Clean room with all the essentials - Delicious breakfast with a wide variety of options, including vegan choices - Nice bar with friendly bartenders :) - Convenient location, close to the bus station

- Very small fitness center - The water in the shower sometimes became boiling hot unexpectedly - The safe in the room was not working - While the location is convenient, it can also be a disadvantage due to the noise, especially at night

The hotel is very cosy, stylish and good for staying during the vacation. 7 min walk to the central beach, 3 min walk to bus station which is good because we drive by bus to other city beaches which are more beautiful than central one. The breakfasts and dinners were perfect.

Unfortunately, people can’t drink or eat their own food on the territory of the hotel, only to buy at the bar.

The staff were unbelievable! Marie Carmen and her team in the restaurant especially Lidía & Rodrigo were fantastic! The chefs were all brilliant, food was lovely all week. Nice variety in the buffets. Location is great near the shops and the beaches.

The pool area is quite tight for space but the service makes it worth it!

The hotel is in a great location. The pool, the cocktails, the kindness of the staff are excellent.We were able to stay in the hotel on the day of departure and use the pool. The luggage locker also includes a shower, which we were very happy about.

The junior suit room is not enough for 3 adult.

Nice location quite central to shops cafes etc and the local bus stop is only a few minutes walk away. Comfortable beds and pillows. Brilliant showers and hot water. Friendly and helpful reception staff.

Noise from other people staying no sound proofing could hear everything had to be asked to be moved because of it, which the hotel kindly done for us much appreciated, food a bit repetitive too especially at night but still tasty.

The breakfast i thought was amazing. Fresh fried eggs if requested and they had nice baked beans! A large varied buffet style breakfast l. 10/10. The staff were lovely and the food we had for dinner was great value and tasty. Pretty close to everything including the beach. The room was very nice and clean. Modern. I will stay here again in the future!

The pool was freezing but thats about the only negative really. Forr €55 a night its amazing value.

Everything was clean with beautiful internal and exterior. staff were extremely friendly and always going the extra mile. Massive bedroom especially the shower!!!

More English dishes for fussy eaters

The room was large, and the bed pretty comfortable. The location is great, few minutes from the beach, city center and all services. The staff was in general very friendly and receptive.

I expected a little more from a 4 stars hotel. The refrigerator had a lock that would force me to almost break it open if I inadvertently closed the door too tight; the toilet water kept running until I flushed several times; a chair in the balcony was completely broken (none of these alone is too big of a problem, the thing is that such issues cannot go unseen until a guest finds out). I had to park 15 blocks away, because the hotel does not have nearly enough parking places nor any agreement with private or public parkings nearby. I'm used to 1 and 2 star hotels, where all of this could be expected. But, being 4 stars, I definitely expected more.

Been here before and good position excellent staff.Value for money. Very clean dinning area, good and varied food.Bar prices also good. Happy customers.x

Air con worked well, but couldn't change mode to heating.Parkimg good but exit ramp very steep not easy to managed.