We did not partake in any meals there. The steakhouse was reserved during our desired time and a little expensive. There is no other sit down restaurant as the space is being refurbished for a new restaurant coming soon. The walk up counter had limited options for meals and was not very intimate but open to surrounding foot traffic. So we ate out in the surrounding community.

Bed sheets were clean and well starched. No problems there but that they felt a little "scratchy' to the skin. Also above mentioned lack of dining options especially for supper meal.

The staff in both the hotel and the casino were very nice and accommodating.

The hotel and casino are very nice but the restaurant selection is atrocious! The Steak house was good even if it was a little pricey. There is no breakfast, lunch or dinner restaurant available on Mon, Tue and Wed except a fast food place that had all fried food. There is only one restaurant within walking distance of the hotel and it closes at 2 pm.

I loved how quiet the hotel was, and how the attached casino gave me plenty of options to eat, even late at night. Everyone was also very courteous and attentive. I would definitely come back again. Great location.

This is hard to answer, because the location was great. The interior was great. The only thing I can probably complain about is that I would have to go all the way to Joliet to enjoy Harrah's again. I wish this was closer to where I live.

The day & night front desk employees were very nice & helpful. Even the housekeepers were very friendly. One housekeeper was off work walking out the font door while I was walking in. She held the door for me & said hello. Great staff. But the morning desk employees did not say hi just talked to each other. Both mornings we were there the didn’t look up to say anything. But afternoon & night front staff employees were Great.

See above. Morning staff needs improvement.

The staff were very friendly and helpful. It was easy to find the hotel and navigate parking, check-in, etc. The location was perfect for our needs. Our room had a nice view of the river too

Nitpicking here, but it would be cool to have actual USB ports for charging phones and other devices. We had charger bases with us by chance thankfully.

The room size was fantastic.

One of the elevators needs serious maintenance, it's scary. Staff could be a bit more welcoming and helpful to be honest, but they were ok A hotel of this size should have more than one luggage cart. I had to haul heaps of bags myself as the ONE cart was being used by another person.

The room was bigger than I expected. And the bathroom was gorgeous 😍 The staff very friendly. We went to a concert at the Rialto Theater, and it was a quick, two block walk. When we came back to the hotel, we had dinner at the pizzeria, as it was the last restaurant open, and the food was delicious. Played the slots for an hour and left with a little bit of extra money in our pockets! (He won more than me though...) The bed was very comfortable and very much needed. We had a wonderful time and look forward to visiting again 😀❤️‍🔥

The up escalator to lobby and one of the elevators to rooms were not working, but as we were leaving, there were people there to work on it.

The room was spacious, clean and check in was simple. I like that the room key is required to use the elevator. The bathroom is large and was very clean.

Clerk at check in should not announce your room number to all in the lobby. Luggage racks do not fit in elevators well which makes getting your luggage to the room difficult.

Very nice room, large and with pretty view. Parking staff were very nice and helpful, as were the Casino staff.

The Hotel had only a 'sandwich' counter for food. The available restaurants were all closed. And unfortunately, the Hotel is located very far away from alternative restaurants (many of which were closed as well), so it was a bit of a struggle to find dinner from this location/Hotel.

The free covered parking garage was convenient. Not too far to walk to get to the hotel. The room was nice and clean. The bed was comfortable. And it had the biggest, most comfortable bathtub I’ve ever seen. The smell from the pizza restaurant on site makes its way through the whole place. It smelled amazing, and tasted even better.