The hotel was a convenient location when visiting the Kurobe Alphine Route from the Ogizawa side when you have a car. The area surrounding the hotel was quiet, as was the Omachi town during our visit in 14-15 Oct. The hotel itself was rather grand, the rooms were comfortable and of good size, and the beverage corner near the reception was well-stocked. Special mention goes to Ms Bunkei Man. She was most helpful, spending time helping me to book online tickets and offering suggestions of restaurants and places of interest to visit. I rate her a 10/10 for customer service.

Nothing comes to mind.

The location is convenient to access the Tateyama Alpine Route Ogizawa station. It is well nestled in a lot of green and was generally peaceful (except for the tour groups that arrived). The room was clean. We stayed 2 nights and the first breakfast was great, the second breakfast was a bit too vegetarian for my liking as we did not get any fish or meat. The staff was very friendly but they don't communicate well in English. If you can speak Mandarin, you have no problem --- many of the staff speaks the language. I was lucky I could.

The hotel is popular with Taiwanese tour groups who were really noisy. On one of the dinners they practically "conquered" the whole dining room and were shouting to each other all the time from one end of the room to another. I wish the hotel has arranged for us small parties to dine in another room. The flooring was a bit old, although very clean --- there were squeaks when we walked and it was disturbing since I was not staying alone.

The best things about this hotel are (1) the onsen which is located on a rooftop terrace, (2) the staff that went out of their way to make our stay excellent and (3) the traditional Japanese style room (although the thin futon could have been more comfortable for people who are not used to this type of bedding). There is free (iced) coffee, tea and water all day in the spacious lobby with comfortable couches. The hotel is in a quiet area and our room commanded a very nice view of the river and foresty and hilly landscape.

There was no restaurant for lunch and dinner and there were only very few options (sometimes just one rather pricy buffet dinner in another hotel) during our stay in August. The hotel left the impression that it had seen better days.

It’s good for family. Food was nice. They call us to remind our dining time. Onsen was nice. When it was hot we opened the window little.

Room was little hotter because of the heater. But we off it & opened the window Little. Other than that Hotel was nice for the price we paid.

Loved the Buffet breakfast. Room was beautiful with traditional Tatami mats and Shuji screens with mattress beds on the floor - super spacious. Breakfast was nice served on a tray at your table. I prefer buffet where you can choose what youd like to eat but this was nice Japanese flavours

everything was good

Staff are very nice. The man who speak English is very sincere. The girl who speak Putonghua is very kind and helpful. Thank you for the room upgrade.

No wifi in room. Wifi likely available only in public area.

I liked onsen! We went Nagano for have onsen experience & it’s very nice! We had a lovely dinner and breakfast. KThank you 😊 from 🇱🇰 Sri Lanka.

It’s better to improve gym Because we went on a rainy day and we stayed inside the hotel.

Had a great stay here!! Reception staff were super friendly, accommodating and very helpful!!

That i couldn't stay longer!!

The staff was really kind and professional. Specially Men from the front desk team. She was the best

Location is near to the bus station to Snow Wall. The staff is great and supportive.

A bit old for the price.